E-commerce Analyst

3 days ago

Brisbane, Australia Lovehoney Group Full time

You will be responsible for analysing, reporting on and driving the performance of our e-commerce platform in the Australia & New Zealand. We are looking for someone who has a deep understanding of e-commerce trading, including customer acquisition, retention, conversion and an overall understanding of the customer journey. You will be able to interpret both on-site behavioural data and product purchase data to identity trends, opportunities and areas for improvement. You will have the opportunity to work closely with the wider e-commerce team as well as the Marketing and Product teams to develop and execute strategies that will drive growth in these regions. This is a fantastic opportunity for you to bring your analytical and ecommerce experience and join our award winning company through an exciting time of growth.

**What you will do**:

- Analyse website and sales data to identify trends, opportunities and areas for improvement.
- Report on website performance and KPIs to senior management, highlighting key insights and areas for action.
- Taking the insight you discover and influencing stakeholders to drive optimisation across On Site and off site channels.
- Use data to inform customer acquisition and retention strategies
- Monitor competitor activity and market trends to identify potential threats and opportunities.
- Ensure that the customer journey is optimised for maximum conversion and customer satisfaction.
- Collaborate with cross-functional teams to ensure that ecommerce trading is aligned with wider business objectives.

**What should you bring**:

- At least 3 years of experience in ecommerce trading or a related field
- Experience working on projects using tools & systems including Salesforce Commerce Cloud, Google Analytics, Contentsquare or other client-side reporting software
- Proven track record in delivering measurable business results through e-commerce trading strategies
- Understanding of SQL to write and modify queries to retrieve, manipulate and analyse large volumes of data.
- Knowledge of SQL based reporting tools such as Tableau, Power BI or Google BigQuery.
- Any additional qualifications or certifications in ecommerce, marketing, analytics, or data science can be a plus.
- Will relentlessly pursue project and revenue targets
- Willingness to try innovative marketing strategies & Strong presentation, communication and team skills

**What we can offer you**:

- Employee Assistance Programme: Access to trained professionals for help or advice in times of need.
- Global 50% Employee Discount: Employees can access a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
- Global Bonus: A percentage of salary is earned based on individual performance when the company meets its targets.
- Discount Shopping Portal: Access to unique discounts at high street retailers, hotels, and service providers through Perks at Work.
- Opportunities for growth and development: Opportunities to learn and develop new skills in a supportive and inclusive workplace.

The Lovehoney group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

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