Nsw Service Coach

1 week ago

Sydney, Australia Country Road Group Full time

Your role as a Service Coach will work closely with Regional Managers, Store and Customer Service teams and the People team to facilitate training across all David Jones categories through effective coaching both instore and in classroom settings. You will influence outcomes and drive customer retention by inspiring and coaching Store Management and frontline teams on category specific standards, specialised services, financial service products, payments and David Jones rewards programs. We are looking for a confident and passionate individual who enjoys adapting and tailoring their approach in delivering training material whilst thriving in a fast-paced retail environment.

Based in our NSW David Jones stores, this role would suit someone who has strong influencing skills, loves building lasting working relationships and has a humanistic approach in educating staff.

In this role you will:

- Inspire and coach store management and front-line teams on category specific standards, specialised services, financial products, payments and David Jones Rewards program
- Work closely with the Customer Service team to facilitate instore and virtual group training sessions
- Support the People team with induction and Leadership training
- Ensure team members are engaged and foster a culture of ongoing development
- Provide Store Management and Team Leaders with David Jones learning tools
- Manage and deliver adhoc training requests to support broader business strategies

We are looking for:

- Experience in retail management or as a Training Facilitator
- Certificate IV in Workplace Training and Assessment (preferred)
- Passionate about the customer experience
- Outstanding communication skills both written and verbal
- Strong stakeholder engagement and relationship building skills
- Effective influencing skills
- Intermediate skills in Microsoft Word, Excel, Powerpoint

Why work for us?
- A competitive remuneration package, including an annual bonus incentive
- Generous employee discounts across David Jones and Country Road Group
- An additional day of leave for your birthday
- The opportunity to support community partnerships through our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established us as Australia’s original influencer in fashion & lifestyle. Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other.

Part of Woolworths Holding Limited (JSE:WHL) alongside the Country Road Group, our values include being customer obsessed, collaborative, inspirational, responsible and dedicated to quality - within a thriving culture we live these values every day as we strive to inspire our people, customers and community Like No Other.

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