Full Time Customer Engagement Representative

**Become a part of our newly created Customer Engagement Centre**

As the central point for our customer interactions, our Customer Engagement Centre will provide service excellence to customers at every touchpoint of their sales and service journeys with us. We want to build lasting relationships with customers - from helping them select the right vehicle for their needs to helping them safely maintain that vehicle. We want to make owning a vehicle purchased from us hassle-free, automated and a 5star experience.

**Our new team of Customer Engagement Representatives will be responsible for**:

- Inbound service booking calls.
- Follow up calls for service reschedules, product recalls, and service satisfaction feedback.
- Generating leads for sales, service and finance.
- Supporting sales initiatives.
- 2 years' experience in sales or customer service (preferably handling automotive or service centre enquiries).
- Professional & polished written & verbal communication skills.
- Proven ability to be effective in managing high-volume inbound and outbound calls.
- Experience working in a call environment with a track record of achieving sales and service targets.
- A proactive & solutions-focused approached, resilient & flexible.
- A service focus, motivated by a drive for excellence and exceeding customer expectations.
- Reliability & dependability - able to work independently and collaboratively and have a strong work ethic.

This role will be based at our **Girraween site.** There is limited public transport to this site so a valid driver's licence and vehicle will be necessary. In joining our team, you will be rewarded with an attractive base and ongoing professional development via Toyota and our experienced leadership team.

Our dealership is committed to a diverse and inclusive workplace and providing long-term career pathways. We invest in our people so that they work safely, work strong and enjoy wellbeing.

**How to Apply**:
if you are ready to drive your career forward where your efforts are rewarded and have the qualities we seek.

**WORKING AT PARRAMATTA TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Apprentice and Trainee Programmes**:
**Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments.**
***Contact Us to make an Apprentice or Trainee enquiry.**:
**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
***We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Experience Our Products**:
We want our employees to truly understand the innovation and performance behind the products and services that are at the heart of our business. To give employees the full Toyota experience we offer certain positions a fully maintained company vehicle inclusive of fuel that are changed over periodically as a benefit to their employment.

This is in conjunction with the Toyota Australia Employee Vehicle Purchase Plan on new and pre-owned vehicles that offers flexible purchase packages. Employees may also have their vehicle serviced by one of our Toyota qualified Technicians, purchase parts and accessories.

Our Sales and Marketing team provides Employee’s with insights and information on new products and services as they drop into the market.

**Your Health & Wellbeing**:
We are a people centric business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

- Smoke Free Workplace
- Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Health Insurance with a range of exclusive offers that provides you with flexibility with Extras and discounts on Insurance, travel, pet, and life covers.
- Voluntary Annual Flu Vaccination
- Participation in company sponsored local environmen