Account Manager

2 days ago


Brisbane, Australia Dragontail Systems Full time

Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence.

Recently joined YUM Brands, a company with over 52,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands - KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.

As an Account Manager, you will be a key member of the Technical Operations team.

While you are a talented Account Manager who is responsible for onboarding new customers and leading integration projects you will also act as the 2nd level tech expert for customer-support escalations. You will work closely with our CSM, dev-ops, and product teams to drive production solutions.

**Requirements**:

- Experience providing personalized support experience with a deeper knowledge of the customer environment
- Good analytical skills and problem-solving capabilities
- Good verbal and written communication skills
- Cross-functional collaboration
- Self-motivated with keen attention to details
- Organised, strong multi-tasking and record keeping skills
- Ability to work in a dynamic, high-paced environment and adjust to changing requirements driven by a fast-moving market
- Team player attitude
- Availability for a full-time position - work hybrid from our Brisbane City office and from home as needed
- Availability to travel (mostly in the APAC region but potentially globally as well)
- Availability for 2 standby shifts during weekdays and 1-2 a month on the weekend as 2nd level/tier support

**Highly Regarded**:

- Hands-on implementation experience working as an Integration Engineer, Technical Engineer, or Project Manager
- Experience with AWS Clouds basics experience (S3, AMI, CloudWatch, etc.)
- Experience with SQL Server and MySQL
- Experience with BE and FE
- Acquaintance with JSON and XML data format
- Acquaintance with Linux


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