Carer - The Rock

POSITION DESCRIPTION
**Position Title**: Residential Carer (Personal Care Worker)
**Agreement**: The Lutheran Aged Care, NSWNMA & HSU NSW Enterprise Agreement
**Location**: 9 Emily Street, The Rock NSW
**Status**: Full-time, Part Time or Casual
**Reporting to**: Unit Manager, Registered Nurse (in charge)/EN
**Last Reviewed**: July 2025
Lutheran Aged Care - Overview
Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community, designed to meet customer needs. LAC is an independently run, not for Profit Company primarily funded by the Commonwealth. The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Chief Executive Officer. The services that are part of this structure are Dellacourt Residential Aged Care facility, Yallaroo Residential Aged Care facility, Community Services, Emily Gardens Residential Aged Care facility, Nicholson Park and Pemberton View Independent Living Villages, Administration & Finance, Hotel Services, Property & Maintenance, Quality and Staff Development, Human Resources Management and Support Services (including pastoral care and volunteer coordination), LAC employs approximately 300 staff (including casuals) comprising nursing, personal care, maintenance, management and administrative staff.
Role Objective
The Residential Carer is responsible for the provision of high quality care to LAC residents in line with care plans, recognised industry standards, LAC Policies and Procedures and relevant legislation. In addition, the Residential Carer works with compassion to achieve independence and quality of life for residents taking into account personal preferences, cultural and spiritual beliefs, health and clinical presentation, and safety.
Key Result Areas & Responsibilities
Provision of High Quality Care to Residents
- Attend to resident personal hygiene needs including but not limited to showering, dressing, dental hygiene, toileting, foot and hair care in line with care plans, allied health directions and needs of the unit.
- Provide assistance with medication administration as indicated on Care Plans, Medication Chart and within scope of qualifications.
- Ensure that any new or Agency staff with whom they are working, on any shift, receive appropriate handover in regard to resident care and identified risks (such as manual handling)
- Ensure residents are clean, dry and comfortable and that correct continence aids are supplied.
- Promptly respond to requests from residents and attend to urgent needs.
- Ensure that nutritional and hydration needs are satisfied and dispensed safely.
- Observe and immediately report changes in resident behaviour and wellbeing to the Unit Manager or Registered Nurse (in charge)/EN.
- Immediately report unusual resident behaviour or suspected cases of elder abuse.
- In conjunction with Unit Manager or Registered Nurse (in charge)/EN refer residents to hospital in cases of medical emergency.
- Respond to family member / resident representative questions regarding basic care needs;
- Refer resident family members / resident representatives and Doctors to the Facility Manager or Unit Manager regarding clinical or behavioural care needs.
- Under supervision of the Unit Manager or Registered Nurse (in charge)/EN, provide clinical care such as wound care and perform observations.
- Care for personal clothing items with regard for specific washing instructions, labels etc.
- Protect property and possessions by handling with due care, ensuring that items and equipment are labelled, used correctly, maintained adequately and stored safely.
- Encourage a clean, tidy, secure living environment with all residents.
- Liaise with Pastoral Care team as required to ensure resident access to services at any time.

Communication & Documentation
- Ensure accurate and factual documentation of resident observations, behaviours and the care tasks performed for each shift.
- Complete shift handover to ensure the effective communication of resident information to colleagues.
- Complete all documentation as requested and required under LAC policies and relevant legislation.
- Ensure that all communication with residents and colleagues occurs in a respectful and courteous manner.

Teamwork
- Request assistance from relevant colleagues to provide support to residents as required.
- Provide support to colleagues in the completion of their tasks.
- Act as a ‘buddy’ to new staff members as required.
- Participate in team meetings as required.
- Participate in LAC’s Performance Review process.

Regulatory, Quality System & Policy Compliance
- Ensure tasks are completed within LAC’s quality framework and in conjunction with relevant legislation.
- Participate in quality audits and accreditation processes as required.
- Remain informed and comply with new and changing LAC policies.
- Comply with all reasonable instru