Reconciliation Officer

**About the Role** This role is a 12 month fixed term contract with the possibility of extension.**

We are looking for a Reconciliation Officer to join our Group Finance Division. Responsible for competing reconciliations across General Ledger, suspense accounts, Group payment clearing streams, BOQ branch operations and various workstreams across the Groups multiple brands. Additionally, you will support the relevant business units in the management of aged exception items.
- Accurately reconcile Clearing, Bank & Suspense Accounts to ensure accurate data has been processed to customer accounts and to the GL.
- Ensure correct settlement of funds in files to/from Cuscal/BOQ.
- Investigate exceptions to determine the cause and find solutions to resolving.
- Identify and Report any systeM/File issues that impact customers or the Bank to the Finance Reconciliation’s Manager or Senior Reconciliations Officer.
- Prepare Journals for Settlement of Funds via Cuscal/BOQ to the appropriate Clearing account.
- Prepare Daily Cash Transfers of reconciled Trust Clearing transactions to be moved to/from ME/BOQ who settles on the Trusts behalf ie CS1, CS2, Mastercard, BPAY, NPP etc
- Liaise with the Business for any transactional enquiries providing technical expertise around the flow of transactions and assisting with solving any difficult issues by providing advice taking into consideration the impacts to customers and the GL.
- Train other Reconciliation’s Officers as required and on reconciliation rotations.
- Prepare Manual Journals to update the GL for various P&L entries.

**About you**
- Experienced in high volume Reconciliation’s experience
- Expertise in using Reconciliation systems and strong understanding of Banking Operations and systems. A solid understanding of the flow of data used in Reconciliations, how it impacts the GL and the Banks customers.
- Curious mindset with a view to implement continuous improvement
- Strong stakeholder engagement capabilities

**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

- **Flexible working arrangement**:

- Balance your work and personal life with ease.
- **Discounted financial products** - Enjoy exclusive rates on our financial services across the Group.
- **Salary sacrificing options** - Maximise your take-home pay with our salary packaging options.
- **Paid parental leave with no minimum requirements** - Spend quality time with your new family member without any worries.
- **Purchase additional annual leave** - Need more time off? You can buy extra leave days.
- **Discounted private health insurance plan** - Take care of your health with our special rates.
- **Employee Assistance Program (EAP)** - Access confidential support for personal and professional challenges for you and your family
- **Access to employee network groups** - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- **Pride in Diversity membership**: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community
**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sex