Onsite Technology Support

**Job no**: 499586

**Work type**: Permanent Full Time

**Location**: Rosebery Mine

**_We are MMG and we mine for progress._**

At MMG, we mine to create wealth for our people, our communities and shareholders.

Working in partnership with our major shareholder - China Minmetals - our vision is to build the world’s most respected mining company.

We are guided by our Code of Conduct and our values of _thinking safety first, respecting each other, working together, doing what we say and wanting to be better._

**MMG Rosebery**:
Rosebery is an underground polymetallic base metal mine located in the township of Rosebery in Tasmania, Australia and is 100% owned by MMG Limited.

With continuous production since 1936 Rosebery mine has current potential to extend life beyond 2028. This underground mine has continually attracted and produced world class professionals. With a strong community focus and core values including safety and integrity, we are proud of our role in community development and our economic contribution to the local Tasmanian industry.

The operation continues to deliver excellent operational performance and employs over 500 employees and contractors who reside in the local region.

**Onsite Technology Support**

We currently have a great career opportunity available for an Onsite Technology Support Professional to join our team at Rosebery in Tasmania.

Reporting to the Head of Technology Services - APAC, this role will support all technologies and systems that enable the operation of the site (underground mine, processing plant and logistic network).

The support activities encompasses a variety of technologies that go from the typical IT environment to Operational Technologies (OT) and Telecommunication services, in a diverse mining environment (underground and surface). This is achieved by engaging and maintaining relationships with onsite staff, the Technology Services extended team, contractors and external vendors and suppliers.

This role is offered on a 8/6 roster, residential in Rosebery or DIDO from other locations within Tasmania.

**Key Accountabilities**
- Support all in-scope Information and Operational Technologies systems and services onsite and to remote sites as required.
- Monitor and maintain the underground and surface communication networks (LAN, WiFi, Radio, 4G, Fibre Optics, etc).
- Assist in bringing new technologies under support when appropriate.
- Procure and manage IT equipment as required (desktop, laptops, mobile phones, peripheral equipment such as printers, etc). Assist in the installation, configuration and ongoing usability of such equipment and related software.
- Work with third party vendors to ensure systems are monitored and maintained (backups, server health checks, network connectivity, security patches, etc).
- Support a segregated network environment (Business, Industrial and Control networks) as required.
- Provide support to ancillary services such as Site TV systems, Digital Information Displays, Video Conference systems, etc
- Log Problems and Incident tickets, Service Requests and “walk-in” assistance using MMG’s approved toolset
- Advise and provide recommendations for Continuous Improvements activities in work processes and technologies and, contribute on the implementation of endorsed improvement activities.
- Troubleshoot and triage incidents in supported OT systems and technologies, undertake root cause analysis and implement corrective actions.
- Maintain accurate records and monitor software licence usage.
- Coordinate onsite resources and contractors to carry out infrastructure work.

**Qualifications & Competencies**

To be successful, you will have an unwavering commitment to safe work practices, a team player with a strong motivation and passion to be part of our mining family at Rosebery.

You have well developed technical skills and personal attributes including the following:

- Tertiary qualifications - Minimum Certificate IV in Information Technology or Telecommunications or equivalent & ITIL Certification (desirable)
- Current Driver’s License - Manual.
- Experience in maintaining and supporting Industrial and/or Control Networks.
- Experience in supporting OT systems such as OsiSoft (PI), Ampla, LIMS, Micromine (Pitram, Geobank), Seismic Monitoring systems, etc
- Experience in maintaining and supporting computer/server room infrastructure, LAN, WAN and telecommunication services.
- Experience in maintaining and supporting network infrastructure including switches, cabling and patch management.
- Excellent problem-solving skills & ability to explain problems and solution to non-technical users.
- Ability to work in a technology diverse environment.
- Customer focus, providing high levels of customer support.
- Previous experience working in a Mining or Natural Resources environment.

**What we offer**
- A safety-first culture
- A workplace that fosters diversity and inclusiveness, and supports our people with the syste