Service Execution Team Leader

**Job ID**: 256906

**Date posted**: 18/09/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight
- The internal job title for this role is Service Execution Team Leader
- Applications close Friday 27 September, 2024
- This role requires availability to work Monday to Sunday 6am-10pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**

As Service Execution Team Leader your responsibilities will include, but are not limited to:

- Accountable for overseeing the team’s performance to ensure high-quality daily operations in Service Execution. This includes efficient staging and preparation for last mile deliveries and loading operations. The required handover and loading capacities to the Transport Service Provider. And inventory and handling management in compliance with IKEA’s applicable frameworks and guidelines.
- Take the lead in identifying, recruiting, retaining, and developing talent within the Service Execution team. With the aim to build a diverse and high-performing team capable of confidently executing their responsibilities and ensuring future talent succession.
- Managing and supporting the day-to-day operations, tasks and co-workers of the Service Execution team including rostering, breaks, and ensuring KPIs are communicated with a clear action plan in order to achieve these collaboratively.
- Ensuring that you and your team possess a safety mindset, working in compliance with the IKEA standard operating procedures, Code of Conduct and local legislation relating to health, safety & security, and the environment.
- Secure effective, qualitative, and efficient daily Service Execution in order to guarantee and foster a customer-centric mindset within the team and achieve operational excellence.

As Service Execution Team Leader you are or have:

- Passionate about ensuring we meet our customers in the best way and securing excellence in Service Execution operations, leading your team with a customer centric mindset.
- A people’s person, with proven experience leading and developing teams. Ensuring co-workers are supported in their daily work by actively coaching and mentoring your team through set reviews and on the job conversations.
- Sound computer literacy and understanding of Microsoft Office suite/apps.
- Exceptional communication skills, you are able to build relationships, collaborate and effectively influence and manage internal/external stakeholders to secure a high-performing Service Execution of customer order fulfilment.
- A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem solving.
- Comfortable working a mix of strategic, tactical, and operational tasks. You have the ability to manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
- Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

**We need people like you**

At IKEA, work is so much more than a job. Come join us