Technical Support Specialist(L3)

2 weeks ago

North Sydney, Australia Tekskills Inc Full time

Work with BAU teams and Platform Owners to implement Workplace technology,
- Document resolutions in our standard templates and perform Knowledge Transfer to BAU support teams,
- Manage support tickets and escalations using ITSM platform,
- Provide support for events and executive meetings,
- Assist with technical project work as needed, Knowledge, Experience and Qualifications
- Min 5+ years’ experience in a Service Desk environment,
- Impeccable written and verbal communication skills with the ability to engage with C-level stakeholders,
- Experience in end-user computing, with a focus on maintaining and supporting desktops, laptops, and mobile devices.
- Strong technical skills with Windows 10/11 and Mac operating systems, Active Directory, Group Policy, InTune and Microsoft Office (O365),
- Knowledge and experienced with Windows Hello for Business is an advantage, **Ability to create VB & PowerShell scripts,**:

- Excellent ability to work through problems in a structured manner.

**Job Type**: Contract
Contract length: 24 months

**Salary**: $500.00 - $550.00 per day

Schedule:

- 8 hour shift

Application Question(s):

- How many years of work experience do you have with End User Computing?
- How many years of work experience do you have with Level 3 Support?
- How many years of work experience do you have with Windows/MacOS Installation?

Work Authorisation:

- Australia (required)

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