IT Support Officer

2 days ago

Tennyson, Australia ECKOO Pty Ltd Full time

Technical Officer will assist in managing the operation of a customer’s information and communication technology (ICT) network services in order to contribute to the enhancement of customer service and business.

**Technical Officers have responsibility for the following**:

- Provide advice and assistance on maximising the potential of ICT operations within the business/school/college, including acquisition, installation, operation, maintenance, repair and replacement.
- Support the business/school community with technical advice, instruction and assistance with electronic equipment, in accordance with business, departmental, school and manufacturer’s policy, guidelines and network standards.
- Provide effective and efficient support to customers to resolve problems associated with computing facilities, whilst ensuring high end customer focus and **communication**.
- Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
- Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the customer.
- Communicate with various stakeholders, on technical matters and provide technical advice, when required.

**The suitable applicant would require the following skills and knowledge**:

- Technical knowledge of server hardware and configuration, and networking peripherals.
- A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
- Excellent communication and interpersonal skills.
- Strong analytical and problem solving skills.
- A strong customer focus.
- The ability to work as part of a team.
- Strong technical knowledge of server hardware and configuration, and networking peripherals.
- Understanding of Local Area Networks and of Wide Area Networks.
- Experience using remote support tools to support servers and workstations remotely.
- Sound working knowledge of network security and security protocols.

**Job Type**: Casual

**Salary**: $25.72 - $33.00 per hour

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

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