Collections Specialist

2 weeks ago

Adelaide Region SA, Australia Plenti Full time

**Who we are**

Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender.
- We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well.
- We've come a long way in a few yearsachieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year.
- Our ambitions are huge and we've only just begun...

**What will you be responsible for?**

As a Collection Specialist with Plenti, you will be responsible for an early stage arrears portfolio on our secured and unsecured loans, managing collection activities to maximize recoveries while maintaining our reputation for superb customer service.
- Assessing customer financial circumstances and identifying solutions to assist in restoring their loans into good standing
- Liaising with our external collections agencies, where required
- Early stage skip tracing, where required
- Assessing and responding to proposed debt agreements and bankruptcy petitions
- Implementing and documenting effective collections processes, and creating a ‘collections culture’ with other team members
- Building and maintaining strong relationships with senior management and other internal teams
- Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements
- Inbound and Outbound customer contact will be required

**What type of background will make you successful?**
- 2+ years’ experience and demonstrated high performance in an unsecured or secured collections role
- A strong understanding of credit and collections regulations
- Extraordinary verbal communication ability and powers of persuasion
- Superb organisation and attention to detail
- An open, entrepreneurial personality
- The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries

**What's life like at Plenti?**

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can make it happen and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.

Flexible working arrangements? Celebrating wins together (and sharing the odd loss)? Tick, tick. It's all part of a workplace culture that is hardworking but fun and supportive of our people and their goals as we work together to build Australia’s best lender.

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