Customer Insights Manager

**About Us**

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group is expected to separate from Woolworths during calendar year 2021 and will be well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution
- **Fixed term opportunity, initial 9 Months, with possible extension to 12 Months.**:

- **Be based in Sydney, or Melbourne, hybrid working model.**

**About the role**
At Endeavour, we consistently challenge ourselves to create better customer experiences together for our customers and team. Our Customer listening programmes are at the heart of our business, ensuring our store and support teams understand the customer experience day in, day out. To complement the already established Voice of Customer programme, we have more recently launched a customer panel, Gather, in partnership with Qualtrics and the Woolworths Group.

The primary purpose of this newly created role is to enable the Endeavour business to better understand the changing needs of the customer and market by managing ad hoc research primarily through the new customer panel. By overseeing, optimising and leveraging the panel and other customer insight tools, you will help to uncover actionable insights and embed evidence-based, customer-led decision making across Endeavour Group.

This role will also play a key role in evolving and improving our listening and brand health tracking understanding for our ALH Hotels business and our Pinnacle brands, building on the already established Retail listening programmes.

**About you**
To be successful in this position you will have had prior demonstrated experience in Market Research, with a strong attention to detail and ability to translate data into insights.

You’ll also need:

- Exceptional time management and organisation skills.
- Ability to run custom projects from start to finish including questionnaire design and reporting.
- Proven track record of managing multiple projects and meeting deadlines in a fast-paced environment.
- Excellent analytical skills with the ability to approach and solve problems.
- Effective communication skills (written, spoken and presentation).
- Ability to translate consumer research findings into actionable insights that can be understood by the business and utilised to guide decisions.
- Excellent stakeholder engagement with senior-level internal and external stakeholders.

Desirable Skills:

- Prior experience in running research through customer panels such as Qualtrics or Medallia desired but not essential.
- Tertiary qualification in business, marketing or research.
- Experience with statistical methods and analysis.
- Category understanding (retail, FMCG, liquor, hospitality.

**The Perks**
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s etc) and discounts at ALH venues
- Paid learning & development opportunities.
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people.
- Work with an industry-leading team and be a part of one of the most exciting retail and digital transformations in Australia.

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

**We’d love to hear from You**

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.