Product Support Specialist

7 days ago

Brisbane, Australia FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions cement plant by 2030.

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

Job Responsibilities:

- Analyse descriptions and/or drawings for the purpose of identifying required specification of the product(s) needed
- Develop product solutions and design specifications for the manufacturing of hoses and rubber products, including drawing up tooling, pipe sections and manufactured items
- Liaise with Product Specialist(s) and/or Factory Supervisor to identify final specification of items to be estimated and quoted (including liaising directly with clients and suppliers as and when needed), to determine the materials and labour required to build items.
- Liaising with suppliers to obtain pricing/quotes for items to be purchased to complete the build of the items.
- Using and improving calculation tools to determine material requirement quantities
- Develop and/or utilise internal templates to estimate complete costings of all items.
- Logging all enquiries/quotes on an internal quote register database.
- Issuing of final quotes to customers once agreed.
- Creating part numbers and Bill of Materials for items quoted as needed.
- Liaise with Order processing department to process customer orders.
- Periodic follow up of quotations with customers.

What you bring:

- Engineering ability to understand complexed technical drawings to determine product specifications and sizes and compile sketches or technical drawings.
- Mathematical ability to analyse and calculate square meterage and volumes to use in estimating of costs to build items.
- Sound experience with complexed excel spreadsheets and other Microsoft office programs such as Word and Outlook.
- Highly developed organisation and prioritising skills and ability to work to deadlines.
- Excellent communication skills both written and verbal with internal and external stakeholders

What we offer:

- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.

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