Spare Parts Specialist

1 week ago

Belrose, Australia KION Group AG Full time

Rare opportunity to join a global leader at the forefront of automation, logistics & material handling
- Combine your technical expertise with your sales skills to expand our spare parts business
- Full time role located in Belrose on Sydney’s Northern beaches
- Competitive salary and career development opportunities
- Opportunity to work from home from time to time

This is an exciting time to join Dematic. We are a global leader in the material handling industry with over 11,000 employees worldwide and over 600 employees in Australia and New Zealand. We partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.

Based in our head office in Belrose, we currently have an exciting opportunity for a motivated and energetic Spare Parts Specialist to work within our Customer Service Division. This is a varied role where your skills will be utilised to service and expand our spare parts business.

What we offer:
- Competitive salary package- Long-term career development opportunities with a global leader in the innovation and automation space- Opportunity to work from home on an adhoc basis (negotiable depending on business needs)

Tasks and Qualifications:
Key Responsibilities
- Liaise with internal/external customers to understand their requirements and provide support through parts identification and supply
- Proactively look to increase spare parts sales by ensuring outstanding customer service
- Prepare purchase orders and process customer orders
- Undertake monthly stocks replenishment aiming to maintain high parts availability and healthy stock turn
- Provide prompt quotation support and technical advice
- Source parts locally/globally and upload information onto Dematic’s ERP
- Follow up weekly on pending quotes aiming to convert to sales
- Obtain competitive information and recommend price adjustments accordingly
- Manage suppliers to ensure the parts supply and delivery timelines (DIFOT)
- Work closely with internal customers to ensure their spare parts needs are met on time and on budget
- Assist customers with site audits of their spare parts inventory and provide advice on spare parts management
- Maintain Webstore pricing and ensure information there is current

About You - What We Are Looking For
- A customer focus with the desire to learn and develop your sales and people skills
- Well-developed office administration, organisational, and time management skills with proven multitasking capability
- Excellent interpersonal and relationship building skills
- Attention to detail and following tasks through completion
- Can demonstrate solid and creative problem-solving skills
- Good verbal and written communication skills
- Competent in MS Word, MS Outlook, with intermediate MS Excel skills
- IT savvy to assist with improving our Webstore and ERP systems
- Previous experience in Real Time Logistics with mechanical or electrical background is well regarded, but not essential
- Willing to learn with a continuous improvement mindset

How To Apply
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment._

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