Technical Support

6 days ago

Brisbane, Australia Intouch Data Full time

**Description**:
Working as part of the growing Data Services Team, you will be assisting with the set-up, installation and maintenance of our proprietary extraction software on client systems globally.

This role will involve looking after a specific geographic location during their business hours and hence will range across different time-zones, including weekends.

The role will see you doing the following:
Work with the team to identify priority set-ups and establish client contact

Assist in maintaining live connections and addressing lapse in connectivity

Engaging clients and other relevant stakeholders across all levels to ensure upkeep of all connections

Escalate issues internally and work to find resolutions with minimum downtime

**Role Type**:

- In-house - Permanent - Full-time - Entry level

**Company Overview**:

- We started off solving the hardest problems for some of the biggest hotels worldwide. Over 20 years later, we have the knowledge and track record to say, “We’ve got it covered.” Our values define us and guide how we make decisions, solve problems, and treat each other.

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