Fm Contract Manager

JLL supports the Whole You, personally and professionally.
**What this job involves**:
At JLL, we're seeking an experienced Facilities Management (FM) Contract Manager to oversee critical client relationships and service delivery excellence. In this key position, you'll be responsible for managing complex FM contracts, ensuring service levels are met, and optimizing operational performance while maintaining strong client partnerships.
What sets JLL apart is our culture of collaboration, locally and across the globe, and as our FM Contract Manager, you'll work closely with various stakeholders to deliver integrated solutions that meet our clients' evolving needs. You'll leverage your expertise to drive continuous improvement initiatives, manage budgets effectively, and develop strategies that enhance the value we provide to clients while supporting their business objectives and workplace requirements.
**What your day-to-day will look like**:
Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned FM contracts
Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions
Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services
Analyze contract performance data and prepare comprehensive reports for clients and internal stakeholders
Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts
Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams
Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance
**Required Qualifications**:
3+ years of experience in facilities management with at least 3 years in contract management
Strong understanding of facility services, contract structures, SLAs, and KPIs
Proven track record of successful client relationship management
Experience with financial management including budgeting, forecasting, and cost control
Excellent negotiation, conflict resolution, and problem-solving skills
Strong leadership abilities with experience managing teams and service providers
**Preferred Qualifications**:
Professional certification in Facilities Management (CFM, FMP, or equivalent)
Experience with CAFM/IWMS systems and data analytics tools
Knowledge of relevant industry standards, regulations, and best practices
Experience managing multi-site or international FM contracts
Background in procurement or vendor management
Project management certification (PMP or equivalent)
Experience implementing sustainability initiatives in facilities management
**What you can expect from us**:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental