Operations Manager

7 days ago


Melbourne City Centre, Australia HAYS Full time

STATE GOVERNMENT CONTRACT | OPERATIONS MANAGER | ATTRACTIVE SALARY | CONTACT CENTRE EXPERIENCE REQUIRED
Your new company

Your state government organisation is seeking an operational manager to join their Melbourne CBD office, on a full time 6 month contract. They specialise in assisting the community by responding to over 100,000 Victorians annually.

Your new role

You’ll work for the state government department that delivers exceptional customer service to the public. As an Operations manager you will be responsible for workforce management, webchat, reporting and administration, to facilitate the day to day running of the program.

What you'll need to succeed
- You will ideally have contact centre manager experience
- You’ll be an experienced people centred leader
- You’ll have an understanding data and operations
- Previous work with genesis systems is desirable
- Legal experience or justice experience would be ideal but not mandatory

What you'll get in return
- Your new company has a friendly and helpful atmosphere which creates a thriving working environment
- Attractive employee benefits including salary packaging
- Flexible working arrangements under a hybrid work model
- Whilst the work is challenging, you will be rewarded with a culture that is focused on achieving quality outcomes for disadvantaged Victorians

What you need to do now

**LHS 297508** #2666268


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