Student and Academic Services Officer

6 days ago

Waterloo, Australia Navitas Full time

Assist with face-to-face student enquiries, providing accurate and timely information.
- Manage student enquiries received via designated inboxes, ensuring professional and prompt responses.
- Process student requests including certificate collection, reprints, and documentation distribution.
- Update and maintain accurate student records and notes on the Learning Management System (LMS) and Sharepoint.
- Support the mid
- and end-of-semester results process, including results processing, release of results, mid
- and end-semester reporting, and the printing and distribution of certifications and transcripts, through coordination of various learning management and student management systems.
- Support course and unit database management, class timetabling, facilities management, and system rollover each teaching period.
- Support student evaluations in consultation with the Student Engagement and Success Manager, including the issuance of intervention and study plans, as well as identifying at-risk students through the at-risk rating system.
- Provide administrative support to academic and student services teams, as required.
- Assist with the coordination and logistics of student events, orientation, and graduation activities.
- Liaise with internal departments to resolve student issues or escalate as necessary.
- Ensure compliance with privacy, data security, and institutional policies in all student interactions.
- Perform other duties as directed by the Line Manager or delegate.

**Qualifications**:

- Demonstrated ability to meet deadlines and deal with competing priorities
- Administration and organisational skills
- Ability to independently resolve routine problems and issues
- Sense of responsibility and commitment
- IT literacy and experience
- Excellent communication skills

**Previous experience working in administrative or student/academic services function in an education setting is highly regarded.**

**Additional Information**:
**What we can offer**
- We offer careers across our global operations
- We recognise and reward.
- We understand the importance of showing appreciation.
- We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
- Navitas is where work has meaning. Our impact is far-reaching - we create lasting legacies for students and communities.
- Access to LinkedIn Learning for your development

**Diversity Equity and Inclusion**
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

**How to apply

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