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Acas Customer Service Officer

3 weeks ago

Waterloo, Australia Catholic Healthcare Full time

Waterloo location
- Permanent Full time and Part time roles available (Min 3 days)
- Competitive hourly rate of $39.00 + superannuation
- 7 additional leave days per year + NFP Salary Packaging + Fitness Passport

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team are growing and we have an exciting opportunity to join our Customer Service team. These roles are based in Central Sydney.
What will your role look like?
Our Customer Service Officer will provide strong and efficient administration support to the organisation.
**Day to day this includes**:

- Deliver exceptional customer service over the phone to clients and representatives
- Conduct all client interactions in a professional, knowledgeable, and supportive manner
- Provide strong administrative support to ACAS staff to ensure operational effectiveness
- Escalate complaints to the Customer Care Team Leader in a timely fashion
- Assist clients with inquiries related to My Aged Care and assessment outcomes
- Mail My Aged Care support plans and Delegate decision outcome notices to clients
- Conduct monthly client surveys to gather feedback and improve services
- Maintaining currency of knowledge relating to aged care services both funded and non-funded
- Assisting with continuous improvement frameworks to regularly evaluative administrative processes

**To be successful in this role you’ll need**:

- To identify as being of Aboriginal or Torres Strait Islander descent
- A kind heart and genuine passion for providing high quality care to the elderly
- Commitment to excellence in customer service, both to internal and external stakeholders
- Experience with My Aged Care portal and the aged care and/or community service sector
- Excellent communication skills, written, verbal and listening
- Excellent planning, organising and problem-solving skills

**What we can offer you**:

- Competitive hourly pay rate
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym memberships
- Paid Parental leave
- Long Service leave after 5 years

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.