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Migration Consultant Canberra

3 weeks ago

Canberra, Australia IDP Education Ltd Full time

**IDP Education Limited is an ASX listed company partly owned by Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.**

**IDP is evolving rapidly, we are transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.**

For over 50 years our global network of 100 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.

Our success comes from connecting International students with the right course in the right institution at the right destination. We are a proud co-owner of IELTS, the world’s most popular high-stakes English language test that helps people to achieve their study and migration aspirations. We operate 11 English language teaching campuses across South East Asia; and acquired the Hotcourses Group in 2017, a leading course search database and student engagement company.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.

**POSITION PURPOSE**

Their role will also provide training to fellow counsellors and contact centre agents on product knowledge, visa updates and support their ongoing professional development.

While based in **Canberra**, the Migration Consultant will have a national scope assisting customers and staff in other locations.

**Responsibilities**

**Sales Achievement**
- Provide information and advice to international students and their families regarding visa options and opportunities to continue to stay/study in Australia
- Obtain offers and facilitate enrolments specifically related to Professional Year (PY), NAATI or other related courses for skilled migration purposes
- Follow up leads and enquiries from interstate IDP offices
- Support IDP network students with general queries related to visa/migration issues.
- Screen for Student Service customers to identify opportunities for cross servicing for additional academic courses.

***Technical and Professional Competence**
- Possess high-level product knowledge and competency in using C4C and Extended Visa Services for managing student cases and running performance reports.
- Ensure accuracy in data entry and management.
- Maintain excellent knowledge of student visa conditions and client programs and processes.
- Maintain and update knowledge on changes to immigration policies and its effects on international students
- Maintain required training competencies for Migration registration
- Excel at presenting updated information to stakeholders and at seminars

**Leadership**
- Assist Project owners, Manager Student Services, Team Leaders and other stakeholders to administer operations related to migration
- Act as the role model for fellow colleagues

**Visa Consultation and Application Services**
- Provide an initial 15-minute free counselling session to IDP students for basic migration and visa questions
- Inform clearly to student the terms and conditions of the migration services and payment details
- Ensure student signs all relevant forms regarding services offered and pricing and are clear with the process
- Assist interstate offices with study to migrate enquiries so they can better qualify and convert potential customers.

**Migration Advice***
- To provide regular updates/training to staff and students regarding migration regulations, visa conditions and related study options
- Present at the IDP Expo (Melbourne and other offices, if requested) for Student Visa/Migration changes
- Develop content for visa updates and case studies for SSA-DTU newsletters, website and social media forums.
- Work with marketing to contribute to newsletter and web content as per set deadlines
- Provide staff with advice and planning when dealing with specific clients and visa requirements/issues

***Customer Service Orientation**
- Follow through on customer enquiries, requests or complaints and provide information and assistance as required.
- Organise and manage visa information sessions related to visas or to meet institution representatives for related migration/visa courses

**Interactions and Team Work**
- Support event managers in the organisation of major promotional events such as twice-a-year exhibitions and visa seminars
- Share knowledge and market information with colleagues
- Provide input on migration related marketing activities with marketing team to promote IDP brand and services
- Assist in identification of opportunities and threats in the market

**We are excited about you because you have....**
- Valid qualification, a MARA license
- 2-year migration agen