Compliance Response Officer

**Permanent Full Time**
- ** 36.25**
**hours per week**

**$77,166.95**
**to $82,681.14**
**Annually**
**+ up to 12% super**

**RCC Officers' Level 4**

**A special place**

At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.

Here, every role mattersTogether, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.

**Your opportunity**

Can you picture yourself travelling most days on a boat to one of our beautiful island destinations? Well this could become a reality We are looking for an enthusiastic, highly motivated investigator who is a customer service champion with community at the forefront of everything they do. This is a fantastic opportunity for someone who loves to work outdoors and is passionate about making a difference in our community

A typical day in this role may include patrolling, researching, investigating, educating, gathering evidence and taking appropriate action to obtain compliance, relating to sensitive enforcement, covering property and animal related issues. A high level of interpersonal skills is required, as well as attention to detail.

This is a varied and diverse role and will see you providing exceptional customer service, advice, direction and solutions to the community in relation to breaches of legislation and Council’s Local Laws, predominantly to our Southern Moreton Bay Islands (SMBI), Coochiemudlo Island and North Stradbroke Island (NSI) communities. You will also have the opportunity to take on a leadership and mentoring role within the unit as a senior member of the team.

For full details, take a look at the Position Description.

**What you’ll bring**

First and foremost, you’ll need to live and breathe our Values, as they are fundamental to the way we go about our work and the relationships we build.

We are looking for a self-starter with a desire to go above and beyond to facilitate outcomes within the Redlands community. You will have a passion for providing exceptional service to the community and have a high level of resilience whilst handling sensitive enforcement and compliance issues. Your exceptional organisational skills will enable you to manage your workload and you will naturally be able to prioritise and complete tasks on time. You will have the skills to work autonomously, as well as be an effective and team focussed individual.

You will have exceptional customer service skills, demonstrate initiative, whilst focussed on being a proactive team player and can build rapport with members of the public.

**Why join us**

We asked our people why they choose to work at Redland City Council. They say it’s about two things: feeling connected to the Redlands Coast as a truly special place and the incredible career and development opportunities at Council.

Here, you can:

- **Improve lives, for today and tomorrow.** You will make an impact in our organisation by ensuring compliance with our Local Laws, State and other Legislation.
- **Achieve, for the community and your career.** We’ll support you every step of the way and you will have a huge impact on the work we do.
- **Experience variety, and grow as a result.** Upskill, try new roles and broaden your horizons. Council is an amazing place to grow and diversify professionally.
- **Find the right balance to bring the best you.** We offer attractive benefits, ongoing support and flexible working arrangements.

Here are some more reasons for loving working with us:

- Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave
- Ex-gratia day offered during the Christmas/New Year break
- Access to professional and leadership development programs and education/study assistance
- Mentoring and coaching opportunities to increase your industry knowledge and business acumen
- Diverse secondment opportunities for career development
- Reward and recognition programs
- Wellbeing programs and social club
- Access to discounts with over 400 leading retailers

Visit our careers page to learn more and read the stories of our incredible people.

**Eligibility**
- You'll hold a valid 'C' Class Manual Drivers Licence- If successful you will be identified as a person working in an 'at risk work location' or is an 'at risk' worker. It is compulsory that you be protected by the relevant immunization in accordance with Council's Staff immunization policy. Vaccines for this position include Hepatitis A, Hepatitis B, Tetanus and Q-Fever.-
- You must be able to work flexible hours as required by operational needs, which will include weekends (penalty rates apply) on a rotational basis, or as required.- To be eligible for employment, applicants must have the legal right to work in Australia.

**Ready to join us**

To be considered, a