Guest Service Agent

11 hours ago

Chatswood, Australia Mantra Chatswood Full time

**Mantra Chatswood** is located in the centre of Chatswood, a thriving business and shopping district, 10km north of Sydney's CBD. The hotel offers contemporary, apartment style accommodation, featuring 165 Studio, one and two bedroom apartments; each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a **Guest Service Agent (receptionist)**.

**As our next Guest Service Agent, you will**:

- Oversee the daily operations of the property
- Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
- Supervise and monitor Team Members with true leadership ability that motivates the entire team
- Provide a high level of customer service and a genuine personable service style that blows our guests away
- Assist in the preparation of rosters and use Excel on a daily basis

**What we are looking for**:

- A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
- The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
- The flexibility to work shifts including early mornings, evenings and weekends
- A person with proven leadership experience within a hotel environment
- Knowledge of Sihot PMS advantageous but not necessary
- Someone with previous experience in a Front Office hospitality role

**Why work for Accor?**

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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