Customer Service

2 weeks ago

Macquarie Park, Australia Appreciating Talent Full time

Great Salary (above market rate)
- Hybrid or Remote Working Options Available
- Fabulous Company Culture, Dynamic Team & The Best Management

**The Company**:
A well-established organisation who thrives & succeeds due to their amazing staff, supportive management, loyal clients & an incredible reputation that is unmatched.

**The Role**:

- This role will play a key support role in their Operations Team._
- Key areas of responsibility include:_
- Providing first-class support to all clients
- Escalation points of contact for all clients
- Offboarding of clients
- Suggesting and implementing ideas for process improvements and product automation
- Partnering with internal teams to deliver the best customer experience.
- Leading key initiatives and internal projects
- Regular service review meetings with all clients
- Providing first-class support to all clients by learning about their current and future needs and how we could best help
- Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner
- Partnering with internal teams to deliver the best customer experience
- Suggesting and implementing ideas for process improvements and product automation
- Regular service review meetings with all clients
- Leading key initiatives and internal projects
- Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
- Building long-lasting, mutually beneficial relationships in the client community to create a better client experience
- Ensure timely and accurate service delivery as per client SLA’s
- Continually learn the company platform, keeping up to date with product features and changes
- Customer obsessed and had significant experience building customer relationships.
- 4+ years’ experience in corporate customer service
- Previous experience working in a Fintech, HR Tech and/or SaaS/SwaS business highly regarded.
- Exceptional verbal and written communication skills - able to seek and convey information clearly and succinctly.
- Experience in Franchise business models advantageous.
- Experience with Payroll highly advantageous.
- Proven Focus on high value client retention.
- Technology savvy - able to demonstrate expert levels of prior systems usage and administration.
- Good time management - able to prioritise and manage high volume workload.
- Open communication with internal team members and business operations to help optimize and support workflows.
- Patient and empathetic.
- Maintains a positive attitude through periods of change.
- You are a flexible team player and enjoy working on a diverse team.
- Willingness to travel/visit client offices if required (this may involve interstate travel)
- Driven, think on your feet and thrive in a fast-paced, challenging environment.
- Strong organisational ability able to manage complex situations.

**Opportunity**:

- Great Salary (above market rate)
- Hybrid or Remote Working Options Available
- Supportive Management
- Wonderful Team
- Incredible Company Culture
- Close to Public Transport
- Room to Grow, Learn & Move Up

**THIS ROLE WONT LAST LONG...**

**APPLY NOW**

I specialise in the recruitment of all Payroll, P&C + HR & Office Support roles.

  • Customer Service

    2 hours ago

    Macquarie Park, Australia DXC Technology Full time $90,000 - $120,000 per year

    Job Description:Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...

  • Customer Service

    2 weeks ago

    Macquarie Park, Australia MAYDAY Full time

    $33-$35ph + Super - Macquarie Park based offices - 3 months initially with potential to extend MAYDAY are excited to be working with a leading Medical Devices company looking for a Customer Care Co-ordinator to join their team! **What's in it for you**: - Start date: ASAP - 3 month temporary position with possibility of extension - 4 weeks training - Work...

  • Customer Service Representative

    2 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for someone to join our team on a 12 month fixed term contract as a Customer Service Representative. **Purpose of role**: **Responsibilities**: - Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking. - Processing of customer orders and sample...

  • Customer Service Representative

    2 weeks ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    6 days ago

    Macquarie Park, Australia Kerr Full time

    Operating Company: Kerr Location: Macquarie Park,New South Wales,AU Date Posted: July 16, 2025 Req Number: R5023291 The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role provides service across our...

  • Customer Service Representative

    4 days ago

    Macquarie Park, Australia CHEP Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods...

  • Customer Service Officer

    2 weeks ago

    Macquarie Park, Australia MSD Full time

    **Customer Services Associate** - Permanent full-time role with competitive remuneration and benefits - Work with a high performing, agile and passionate team within Animal Health The primary responsibility of the Customer Services Associate is to provide a level of customer service to both internal and external customers that meets company and market...

  • Customer Service Representative

    1 week ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Assistant

    2 weeks ago

    Macquarie Park, Australia soul origin macquarie center Full time

    Soul Origin Macquarie Center is currently seeking [Part Time / Casual / Full Time] **CUSTOMER** **SERVICE SUPERSTARS**to join the team! Do you love making others smile? Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Soul Origin uniform with pride? Then this is the role is for you! You’ll be...

  • Customer Service Assistant

    1 week ago

    Macquarie Park, Australia soul origin macquarie center Full time

    Soul Origin Macquarie Center is currently seeking [Part Time / Casual / Full Time] **CUSTOMER** **SERVICE SUPERSTARS**to join the team! Do you love making others smile? Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Soul Origin uniform with pride? Then this is the role is for you! You’ll be...