Quality & Compliance Officer

**Quality & Compliance Officer**

**Location**: Alexandria (Sydney), Australia

The Quality & Compliance Officer responsible for the development and implementation of the company’s quality management strategy, developing policies, processes, procedures, programs, and initiatives to improve operational performance and maintain required ISO certifications (9001, 13485, 14001). This role coordinates internal and external requests for the Company’s compliance with various areas including Modern Slavery, Environment and Occupational, Health & Safety, as well as managing the collection of information from the company’s suppliers and other business partners when required.

**Key Responsibilities**
- Maintain and continuously develop the Company’s Quality Management Strategy and ensure updated policies and procedures at all times.
- Educate employees on the Company’s Quality Management approach and procedures and support all functions/levels to exemplify the quality culture within the company as part of daily routines to achieve company goals and objectives
- Provides effective support regarding internal and external customer quality requirements by acting as liaison between customers, sales, operations, RMA and product to resolve quality issues
- Use the Quality Management System (QMS) for the development of internal audit plans and conducting internal audits to ensure compliance with policies and procedures.
- Spearheads the ISO re-certification process for ISO9001, ISO13485, ISO14001.
- Compile and communicate internal and external audit findings to management and track to completion in the CAR/PAR (Corrective and Preventative Action) system.
- Support areas of the company where significant system nonconformance or deficiencies are identified using 8D principles and ensure that root cause is determined, verified, implemented, and validated.
- Manages Occupational, Health and Safety (OHS) procedures and implements required measures to ensure ongoing OHS compliance and helps to build a strong OHS focus throughout the organisation.
- Serves as quality issues expert in an effective manner by interacting as the primary contact with the suppliers, customers and internal stakeholders including XGT and other TTI entities.
- Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction.
- Receives and coordinates input to customers’ questionnaires relating to overall compliance, including but not limited to modern slavery, environment, employment conditions.
- Manages supplier related issues on behalf of the department to facilitate efficient and effective processes that contribute to improved company performance and enhanced customer satisfaction.
- Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction.
- Additional duties as assigned.

**Requirements**:

- Bachelor’s Degree in a related field (e.g. business, quality, engineering) and 5 years’ distribution experience or equivalent combination of education and experience is preferred.
- Strong fundamental understanding of the ISO certification framework and principles.
- Ability to multitask and work with limited supervision on long-term ISO projects.
- Experience with modern slavery legislation and requirements.
- Comprehensive understanding of OHS regulation, guidelines and standards.
- Possess thorough knowledge and understanding of sales, purchasing, product, vendors, warehousing, branch operations and systems.
- Ability to analyse operation processes and develop and recommend improvement strategies.
- Reads, analyzes and interprets business related articles and news, financial reports and legal documents where applicable.
- Writes reports, business correspondence and presentations.
- Teamwork skills to encourage cooperation within various departments throughout the organisation.
- Possess strong attention to detail.
- Intermediate knowledge of MS Office programs (Word, Excel, PowerPoint)

**_Applicant must be an Australian Citizen or Australian Permanent Resident to be considered._