Member and Administration Assistant

2 hours ago

Beecroft, Australia Pennant Hills Golf Club Full time

**Administration & Membership Assistant (Part‑Time, ~20 hrs/week) Private Golf Club**

Be the warm first impression of a renowned private members’ golf club in Sydney’s Hills District.

Pennant Hills Golf Club (PHGC) is seeking a professional, service‑oriented Administration & Membership Assistant to support our members and office operations.

**About Pennant Hills Golf Club**

PHGC is a private, 18-hole, par 71 club, rich in tradition, yet modern in its approach and facilities. Located in Beecroft Sydney, with over 1,400 members, we pride ourselves on a member-first mindset, strong sense of community, and a team committed to exceptional service and continuous improvement.

**The Role**

As our first point of contact at Reception, you will provide a friendly and professional service to members and visitors, manage accurate membership records, and play a key part in the Club’s daily administration including supporting the General Manager.

This role suits a proactive, discreet, and organised administrator who enjoys variety and takes pride in getting details right.

**What you’ll do**
- Welcome members and visitors, answer calls, and manage front-desk enquiries professionally
- Provide prompt and accurate information on club amenities and member services
- Assist the General Manager with administration, reports, and correspondence
- Circulate meeting agendas and collate Board papers
- Arrange trophy engraving and maintain competition registers
- Manage office mail and stationary supplies
- Update our website to reflect current activities
- Facilitate insurance claims for golf ball damage, equipment theft, loss or damage.

**What you’ll bring**
- Demonstrated experience in reception or office administration, ideally in a member-focused, hospitality, or premium corporate setting
- A warm, approachable demeanour with strong interpersonal and communication skills
- Highly organised, able to prioritise and meet deadlines with mínimal supervision
- Discretion and confidentiality in all matters; sound judgement on escalation
- Advanced Microsoft Office skills (Word, Excel) and confidence with databases/CRMs
- Website update experience (e.g., WordPress or similar)
- Experience with club management or membership software (e.g., Northstar)

**Hours, location and flexibility**
- 20 hours per week, ideally M-F, 10am to 2pm (some flexibility)
- On‑site at Pennant Hills Golf Club, Beecroft (Sydney’s Hills District)
- Occasional adjustment in hours to support key club events as needed.

**Why join us**
- Work in a beautiful setting, respectful private club environment with a service‑driven team
- Be part of shaping a premium member experience and club reputation
- Lunch provided, free parking onsite.

**How to apply**

Please send your CV and a brief cover letter outlining your availability and why you’re a great fit for this position.
- Applicants must have current Australian working rights.

**Job Types**: Part-time, Casual

Pay: From $30.00 per hour

Expected hours: 20 per week

**Benefits**:

- Free food

Ability to commute/relocate:

- Beecroft NSW 2119: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are there any weekdays or hours you are not available on an ongoing basis?

**Experience**:

- Club Membership Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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