Operations Manager

6 days ago

Beecroft, Australia Good Directions Full time

**Position Title**: Operations Manager

**Reporting to**: Chief Operating Officer

**Reason for Job Opening**:Operating in NSW, South Australia, Victoria, QLD & ACT and experiencing tremendous growth, we are seeking a leader who will actively acquire new participant sign-ups, and then maintain relationships to ensure participant satisfaction and service compliance.

**Key Responsibilities**
- Establish new service sites: identify premises, secure resourcing and coordinate onboarding
- Design, implement and grow SIL, SDA and day-to-day support offerings
- Oversee management of supports to participants, incl. specialist support coordination (as req.)
- Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions
- Advocate for sustainable, high-quality services and negotiate on behalf of participants
- Ensure full compliance with relevant regulations
- Maintain budgets, bookkeeping and small-business administration
- Build and maintain networks across housing, life planning, allied health and community sectors
- Monitor performance metrics, drive continuous improvement and report to leadership

**Essential Skills & Experience**
- Demonstrated commitment to person-centred disability supports and empowering families
- Proven communication, negotiation and stakeholder-management skills
- Strong business development and operational management background
- Exceptional attention to detail in complex regulatory environments
- Ability to problem-solve with a visionary outlook and draw on external expertise when needed
- Integrity, resilience and adaptability in fast-changing contexts

**Work Arrangement**:Hybrid work from home (home office setup provided) with travel to our Sydney office and off-site events (~50%). Peer support, professional development and team-based training.

To be considered for this position you must have:

- A reference detailing how you advocated/assisted people with disabilities
- 10+ years of Operations management experience in an enterprise environment
- Degree qualified, with a proven track record of taking ownership and driving results
- Experience managing people, incl. geographically dispersed teams
- Strong problem structuring and solving skills and ability to deal with ambiguity
- Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation
- Driver’s licence and motor vehicle

**Supplementary Pay**: Organisational performance bonus + Individual KPI performance bonus

Pay: From $134,000.00 per year

**Benefits**:

- Travel reimbursement
- Work from home

Ability to commute/relocate:

- Beecroft NSW 2119: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- What is an example of a successful outcome that demonstrates your approach to management and outcomes?
- For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?

**Education**:

- Bachelor Degree (required)

**Experience**:

- Operations management: 10 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Beecroft NSW 2119

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