Advisor Project Delivery

8 hours ago

Melbourne, Australia Yarra Trams Full time

Ding Ding Trams are the heart of Melbourne - join our team and be part of the world’s largest tram network.

**Role Purpose**

The Customer Improvement team is hiring for an Advisor who will help to deliver continuous improvement initiatives all focused on the passenger’s experience of the tram network. We have a raft of improvement initiatives that we plan to deliver on; the agenda is exciting and encompasses both physical and digital infrastructure projects.

We are looking for someone who understands the principles of customer experience, can work with multi-disciplinary project teams to deliver on time and in budget, and is interested in innovation projects that deliver business value.

**About the Team**

The Customer Improvement team sits within the broader Customer and Community group. We are a responsible for identifying gaps and acting on opportunities for the organisation which will ultimately deliver on our customer metrics.

**Responsibilities**
- Interpret customer insight data to inform decision-making and identify improvement opportunities
- Project management: Work as part of and/or lead cross-functional teams to deliver projects to high standards, and to time and budget
- Maintain strong relationships with internal and external stakeholders to keep stakeholders informed
- Contribute to organisational initiatives that directly contribute to our customer experience scores and employee engagement

**Skills & Experience**
- Hold a relevant tertiary qualification with 5+ years of experience in customer experience, service design, or continuous improvement/transformation/innovation.
- Have a proven ability to manage complex stakeholder relationships.
- Be experienced in delivering projects or tasks on time, within scope and to a budget.
- Industry experience in public transport, infrastructure, operations or similar sectors (desirable).

**Why Yarra Trams?**

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

- A free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental Leave for primary caregivers

**About Yarra Trams**

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

  • Advisor Project Delivery

    1 week ago

    Melbourne, Victoria, Australia Yarra Trams Full time $90,000 - $120,000 per year

    Job description:Role PurposeThe Customer Improvement team is hiring for an Advisor who will help to deliver continuous improvement initiatives all focused on the passenger's experience of the tram network. We have a raft of improvement initiatives that we plan to deliver on; the agenda is exciting and encompasses both physical and digital infrastructure...

  • Project Advisor

    4 days ago

    Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $95,102 - $107,905 Occupation: Projects Reference: VG/DE/ECE/20014581A Project Advisor **About the Department** The department provides a wide range of learning and development support and services We provide policy leadership, plans for the future of...

  • Project Advisor

    2 days ago

    Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $95,102 - $107,905 Occupation: Projects Reference: VG/DE/ECE/20009156 Project Advisor **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by...

  • Project Advisor

    4 days ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. The Early...

  • Delivery Driver

    2 weeks ago

    Melbourne, Australia Catering Project Full time

    Our delivery team are the face and personality of Catering Project, delivering our mini food creations that are assembled in crafted collection boxes. Our drivers finish the job that our chefs start and love interacting and offering amazing customer service. Catering Project requires a motivated, friendly and hardworking individual to deliver catering...

  • Project Advisor

    4 days ago

    Melbourne City Centre, Australia Department of Education Full time

    About the Department The department provides a wide range of learning and development support and services We provide policy leadership, plans for the future of education in Victoria and lead key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and...

  • Project Management Officer

    7 hours ago

    Melbourne, Australia Delivery Centric Full time

    **About the Role**: - This role assists Head of projects in Risk-tech to ensure that projects and initiatives are delivered in a timely manner and Project delivery data, risk management health is kept up to date - Purchase Requisition - On time Initiation - Track & Trace - Approval with managers and Finance team - Responsible for scoping, planning,...

  • Project Advisor

    2 days ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. The department...

  • Projects Hse Advisor

    1 week ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Projects HSE Advisor** Melbourne, VIC, AU, 3000 **About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting...

  • Projects Hse Advisor

    7 hours ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Projects HSE Advisor**: - Melbourne, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and...