Store Manager

We are a market leading, premium jewellery brand operating a network of stores across Australia, New Zealand and Canada. As an influential Store Manager with our Michael Hill Waurn Ponds team, you’ll be the centrepiece to helping each customer mark life’s most memorable moments.

At Michael Hill Waurn Ponds, you’ll lead a dedicated team in one of the region’s most vibrant shopping destinations, driving sales and delivering exceptional customer service.

**Why choose us?**
- Comprehensive training and development programs, including a 12-week 'Stepping Stones' program and leadership enrichment initiatives, ensuring you are set up for success
- Collaborate with a supportive network of Store Managers and receive mentorship from experienced & skilled Regional and National Retail Management leaders
- Competitive compensation package, complemented by generous monthly and annual incentives rewarding outstanding individual and store sales performance
- Emphasis on achieving a healthy work-life balance through pre-planned schedules, typically with two consecutive days off on Sundays and Mondays
- Enjoy Team Member Purchase Privilege with exclusive pricing on Michael Hill products
- Recognition and celebration of your success through awards, team events and leadership conference
- Benefits include paid parental leave, volunteering leave, and well-being initiatives for a balanced work-life experience

**About you**
- Proven leadership experience fostering a supportive, engaged and high-performance culture
- Ability to showcase where you have had success in driving profit outcomes or implemented strategies to increase overall results
- Customer-centric focus with the ability to manage multiple client relationships in a highly dynamic setting
- Desire to lead and develop team members, nurturing talent from within to meet and exceed KPIs
- Willingness to lean into challenging conversations with team members and Support Centre stakeholders
- Lead by example creating a storytelling environment showcasing product knowledge and passion to customers

**About the opportunity**

The Store Manager position at Waurn Ponds offers an exciting opportunity for a dynamic professional motivated by building meaningful relationships with team members and clients. A customer-centric individual with strong business acumen will nurture the relationship between brand and customer, showcasing the Michael Hill story of beautiful craftsmanship through exceptional service and product knowledge.

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect. You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Location: Grovedale VIC 3216