Venue Duty Manager

**Venue Duty Manager**
**On The Border Mexican Grill**

At On The Border Mexican Grill, our reputation for vibrant, authentic Cali-Mex dining is built on exceptional service, innovative leadership, and a commitment to growth. We are seeking an experienced Venue Duty Manager who thrives in fast-paced environments and is passionate about not only maintaining high standards of operational excellence but also driving the growth and development of our business.

**About Us**

On The Border Mexican Grill is renowned for our authentic Cali-Mex flavours, energetic and vibrant ambiance, and dedication to quality. Our team is the heart of our success, and we’re committed to nurturing a culture of innovation, teamwork, and continuous improvement that propels our business forward.

**The Role**

As the Venue Duty Manager, you will serve as the operational leader during your shift, overseeing all aspects of our venue’s daily functions. In addition to ensuring exceptional guest experiences, you will be instrumental in implementing initiatives that promote business growth and enhance our operational functions.

**Key Responsibilities**
- **Operational Leadership**:

- Oversee daily operations, ensuring adherence to health, safety, and hygiene protocols.
- Implement and monitor operational policies to uphold our high-quality standards.
- **Team Supervision & Development**:

- Lead, motivate, and mentor team members to ensure optimal performance and effective shift coverage.
- Provide on-the-job training and support to cultivate a strong, cohesive team.
- **Customer Service Excellence**:

- Guarantee an outstanding guest experience by proactively addressing concerns and fostering a welcoming environment.
- Act as the primary point of escalation for guest issues, ensuring swift and effective resolutions.
- **Business Growth & Innovation**:

- Champion initiatives to drive business growth and enhance operational efficiency.
- Identify opportunities to improve functions and expand our service offerings, contributing to increased revenue and profitability.
- Collaborate with management to develop strategies that build on the strengths of our brand and promote sustainable growth.
- **Problem Solving & Crisis Management**:

- Tackle operational challenges with a proactive, solutions-oriented mindset to ensure smooth service during your shift.
- **Administrative & Financial Duties**:

- Assist with cash handling, inventory management, and daily financial reconciliations.
- Support the execution of cost-control measures and promotional initiatives that align with our growth objectives.

**What We’re Looking For**
- **Experience**: A proven background in hospitality or duty management within a fast-paced environment.
- **Leadership**: Strong leadership skills with the ability to inspire and manage a diverse team.
- **Growth Mindset**: A proactive approach to identifying and capitalizing on opportunities for business development.
- **Customer Focus**: A genuine passion for delivering exceptional service and enhancing the guest experience.
- **Problem-Solving**: Excellent decision-making skills with the ability to resolve issues swiftly and efficiently.
- **Communication**: Superior communication, organizational, and multitasking abilities.

**Why Join Us?**
- **Dynamic Culture**: Become part of a team that celebrates creativity, teamwork, and continuous innovation.
- **Career Growth**: Enjoy ongoing training and development opportunities that pave the way for professional advancement.
- **Impact**: Play a critical role in shaping the future of our business and contributing to our long-term success.
- To apply, please submit your resume and a cover letter detailing your relevant experience and outlining how you can contribute to our growth and success._

Pay: $69,000.00 - $74,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Evening shift
- Night shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/03/2025