Client Support Specialist

5 days ago

Melbourne, Australia Compass Group Australia Full time

Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

**THE ROLE**

We are currently recruiting a Client Support Specialist within our Foodbuy team to join the business, based in our support office in Melbourne CBD.

This role will see you as one of the key point of contacts for proving support to your internal and external customers in relation to Supply Chain matters. Specifically, this includes ensuring efficient and effective operations of the Compass Group operating systems, as well as providing administrative and customer service support to both internal and external customers. The role is also responsible for identifying any strategic opportunities for innovation.

Main responsibilities:

- Act as an intermediary between operators, the purchasing department and the E-Business team
- Support the sales process through sourcing and providing quotes in a timely manner
- Provide logistics support and assist in resolving supply issues
- Ensure cost of goods, logistics, quality and overall service of suppliers are adhered to
- Influence and mentor Unit Managers so they can understand the strategic direction of Supply Chain and a “bigger picture” understanding of the purchasing process
- Ensure suppliers have appropriate third-party accreditation and insurances and are set up in line with company and supply chain policy
- Conduct desk top audit on key suppliers periodically
- Complete monthly reports including invoice price checks, site compliance and training on systems
- Database an Excel based catalogue management

**THE PERSON**
- Foodservice experience with a demonstrated background in operations
- Intermediate computer skills including Excel, Word and PowerPoint
- Excellent communication skills: both written and verbal
- Good interpersonal skills - ability to establish and maintain a positive relationship with business stakeholders
- Ability to analyse situations and problem solve as required
- Experience in a previous customer service role
- Tertiary qualifications in Supply Chain (desirable)

**THE BENEFITS**

Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program, including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.

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