Client Support Officer

1 day ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

THE ROLE
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries. The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
ACCOUNTABILITIES INCLUDE
- Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.
VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY

  • Client Support Officer

    1 week ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Client Support Officer** The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive...

  • Client Support Officer

    2 weeks ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Client Support Officer** The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and...

  • Client Support Officer

    1 week ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and...

  • Client Support Officer

    1 week ago

    Melbourne, Australia Family Safety Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Family Safety Victoria **Salary**: $76,817 - $93,275 Occupation: Community Services Reference: VG/DFFH/FSV/0566515 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...

  • Client Support Officer

    2 weeks ago

    Melbourne, Australia Family Safety Victoria Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Family Safety Victoria **Salary**: $76,817 - $93,275 Occupation: Community Services Reference: VG/DFFH/FSV/615535 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...

  • Client Support Officer

    1 day ago

    Melbourne, Australia Travellers Aid Full time

    About the role We are looking for a Client Support Officer who can provide hands-on support to our service users, including connection assistance and personal care assistance in a supportive team environment. Anyone who requires assistance when travelling is a Travellers Aid service user, with the majority of our users being people with a disability or...

  • Client Support Officer

    1 day ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to...

  • Client Support Officer

    1 week ago

    Melbourne, Victoria, Australia Box Hill Institute Full time $60,000 - $70,000 per year

    About the role:We have an exciting opportunity to work at Box Hill Institute as our Client Support Officer. This is a part-time (0.40 EFT), fixed-term (Parental Leave backfill) to March 2026 opportunity based at our Box Hill Nelson campus. The salary for this position is PACCT 3.1 $59,597 per annum (based on 1 FTE) exclusive of superannuation and pro rata...

  • Client Support Officer

    1 week ago

    Melbourne Northern Suburbs, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Part-time **Salary**: $79,122 - $96,073 **Grade**:VPS 3 **Occupation**:Administration **Location**:Melbourne - Northern suburbs **Reference**:VG/DFFH/FSV/527000JUL The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and...

  • Client Support Officer

    3 weeks ago

    City of Melbourne, Australia Victorian Aboriginal Child Care Agency Full time

    Overview Position: Permanent, Full Time Location: Preston Salary: $76,376 - $81,906 plus superannuation and salary package The Organisation The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in...