
Casual - Café All Rounder / Party Host
1 week ago
Key Responsibilities:
Café Operations:
- Greet and serve customers in a friendly and efficient manner.
- Serve beverages and food items according to café standards.
- Maintain cleanliness and hygiene standards in all areas of the café, including dining areas, play areas and restrooms.
- Ensure proper stocking and replenishment of inventory.
Party Hosting:
- Coordinate and host birthday parties and special events.
- Communicate effectively with party parents to understand their requirements and needs on the day.
- Set up party decorations, tables, and seating arrangements in party rooms as per the party schedule.
- Serve food and beverages for each party.
- Clean up and reset the party area after events, ensuring readiness for the next booking.
Customer Service:
- Provide excellent customer service by addressing inquiries, concerns, and feedback promptly and professionally.
- Engage with customers to enhance their experience and foster positive relationships.
- Anticipate customer needs and proactively offer assistance or recommendations.
Team Collaboration:
- Work collaboratively with team members to ensure smooth café operations and seamless transitions during shift changes.
- Assist colleagues during peak hours or as needed to maintain optimal service levels.
- Contribute ideas and suggestions for improving café processes and enhancing the customer experience.
**Requirements**:
- Fluency in English (verbal and written).
- Previous experience in customer service roles, preferably in a café or hospitality environment.
- Strong interpersonal skills and the ability to interact with diverse groups of customers.
- Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Flexibility to work weekends as required for party hosting duties.
If you are passionate about hospitality and enjoy working in a dynamic environment, we'd love to hear from you.
**Job Type**: Casual
**Salary**: $23.00 - $30.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application Question(s):
- Do you have at least one year of experience in a customer service role?
- Are you available on weekends and holidays?
Work Location: In person
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