Retail Team Leader

2 days ago

Coomera, Australia Krispy Kreme Full time

**About Krispy Kreme**

At Krispy Kreme, we don’t just make doughnuts - we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

**About the Role**

As a Retail Team Leader, you’ll be a role model for your team and a key support to your Store Manager. You’ll lead from the front by coaching, training, and guiding Team Members, while helping maintain a fun, safe, and customer-focused environment. This role is about balancing hands-on service with leadership responsibility.

**What are you responsible for?**
- Acting as a role model for your team, leading by example every shift
- Coaching, training, and empowering Team Members to deliver exceptional customer service
- Supporting your Assistant Store Manager and Store Manager with store operations, including compliance, food safety, and cash handling
- Helping your team create a safe, clean, and welcoming environment for customers and colleagues
- Dealing professionally with customer feedback and resolving issues in line with Krispy Kreme standards
- Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations
- Supporting promotions, local store marketing activities, and in-store events as the “store champion”
- High level of integrity and dedication to ethical business practices
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

**What’s in it for you?**
- Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities
- Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace
- Training and experience in leadership, people management, and using retail systems

We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:

- Confidence, passion, and enthusiasm for delivering great customer experiences
- Clear communication skills and the ability to provide coaching and feedback
- Maturity and integrity to work both independently and under direction
- Experience using MICROS is desired
- Resourcefulness to solve problems and manage conflicting priorities
- A commitment to fostering an inclusive and culturally diverse workplace
- High level of integrity and dedication to ethical business practices
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

**Experience**
- Experience in food handling or manufacturing
- Demonstrated consistent delivery of high-level Production standards
- An understanding of the importance of WHS in the workplace

**Every day at Krispy Kreme is filled with little moments that have big possibilities

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