Case Management Coordinator

**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **BioNet Case management Coordinator EO7**:

- **Temporary (30 Jun 2026) full-time opportunity**:

- **Office location - Parramatta**:

- **Salary relative to experience and ranges from $101,850 to $112,530 + Super**

Our Biodiversity Information Systems Team is currently seeking to appoint a BioNet Case Management Coordinator to oversee the delivery of high-quality biodiversity data products and advice. In this role, you will manage the BioNet case management system to deliver timely support to customers enquires, guide improvements to support systems, processes and information resources, and provide case management system training to the BioNet support team.

**About the role**
- Manage the BioNet Customer Support Centre, ensuring customer service requests are allocated to appropriate support staff, and are responded to in a timely and professional manner
- Monitor the status of service requests to report on the overall performance of the BioNet Customer Support Centre activities and make recommendations for improvement.
- Develop and maintain procedures and how-to knowledge articles.
- Provide training to support staff on the correct use and operation of the case management system, and occasionally to customer groups on the correct use of BioNet products and services.
- Lead small projects to design and develop improvements to products, procedures, or on-line self-service resources.
- Ensure that BioNet on-line support resources and communication material are maintained, relevant and accessible to customers.
- Provide Tier 1 support to the BioNet Customer Support Centre.

**About You**

**Essential requirements**:

- Experience and/or knowledge in the use of geographical information systems related software and experience in the use and management of environmental and natural resources databases.
- Understanding of natural ecosystems and general knowledge of fauna and/or flora in NSW with the ability to interpret maps and relevant legislation.
- Knowledge of ecological scientific principles, and natural resource management issues.

For more information read the full Role Description**:Case Management Coordinator**

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**Participation in the NSW Biodiversity Offsets Scheme (BOS)**

Please read the Biodiversity Offsets Scheme Protocol to understand if it applies to your circumstances. All applicants for this role and new employees with an existing defined interest in the BOS will be required to disclose their personal (or a close family member’s) participation to ensure potential conflict of interests are declared and managed appropriately.

**To Apply**

**Applications close Tuesday 15**th** October 2024 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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