Claims Administrator

4 days ago

Melbourne, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Due to an internal promotion, we have an opportunity to join our claims administration team. You will ensure internal and external customer queries and request are reviewed and actioned on a timely manner, including claims set up, provision of claims and expenses payments, exception report remediation and requesting and following up requirements.

To do this successfully you will:

- Set up new claims within the relevant claims systems
- Identify and take ownership of rectifying issues with the information supplied to you by fund administrators and case managers including clarifying where data is missing or inconsistent with existing data or policy terms
- Logging Inbound work items and distributed to relevant case managers in alignment with documented procedures and service standards
- Relevant activities are accurately logged within claims systems to support operational and service level reporting
- Claims drop boxes are monitored on a daily basis to ensure that all work items are cleared on a daily basis
- For Claims, requests for medical and other requirements related claims are forwarded to the relevant third party and follow ups registered within claims systems
- Payment processing and authorising- Previous Customer Service experience
- Life Claims administration experience (Highly Regarded)
- Computer Literacy
- Why choose AIA:
- At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
- At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world’s leading science-backed wellbeing programme - we’ve started a movement to make Australia the healthiest, best protected nation in the world.- As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.- AIA is different. Are you?

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