Claims Administrator

2 days ago

Melbourne, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Due to an internal promotion, we have an opportunity to join our claims administration team. You will ensure internal and external customer queries and request are reviewed and actioned on a timely manner, including claims set up, provision of claims and expenses payments, exception report remediation and requesting and following up requirements.

To do this successfully you will:

- Set up new claims within the relevant claims systems
- Identify and take ownership of rectifying issues with the information supplied to you by fund administrators and case managers including clarifying where data is missing or inconsistent with existing data or policy terms
- Logging Inbound work items and distributed to relevant case managers in alignment with documented procedures and service standards
- Relevant activities are accurately logged within claims systems to support operational and service level reporting
- Claims drop boxes are monitored on a daily basis to ensure that all work items are cleared on a daily basis
- For Claims, requests for medical and other requirements related claims are forwarded to the relevant third party and follow ups registered within claims systems
- Payment processing and authorising- Previous Customer Service experience
- Life Claims administration experience (Highly Regarded)
- Computer Literacy
- Why choose AIA:
- At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
- At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world’s leading science-backed wellbeing programme - we’ve started a movement to make Australia the healthiest, best protected nation in the world.- As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.- AIA is different. Are you?

  • Claims Administrator

    7 days ago

    Melbourne, Australia Haylo People Full time

    $60,000 + Superannuation - Melbourne CBD location with flexible remote working opportunities - 6 month contract - opportunity for extension, permanent, WHV welcome This is a fantastic role if you are looking to start your Claims career in the Insurance industry. Our client is looking for a **Claims Administrator** who will be based in **Melbourne**. This is...

  • Claims Administrator

    2 weeks ago

    Melbourne, Australia Claim Central Full time

    **Do you have contact centre/customer service experience?**: - ** Join an innovative company and work with cutting-edge technology**: - ** Access career advancement pathways and industry-specific training**: - **Enjoy a range of wellbeing initiatives like onsite gym, a relaxation ‘Zen Room’, fresh fruit, free parking, flexible working arrangements &...

  • Claims Administrator

    2 weeks ago

    Melbourne, Australia Visy Full time

    **Job no**: 40004792 **Work type**: Full Time **Location**: Melbourne - North Ready to join a high functioning Claims team? to drive efficiency and innovation with our dynamic team! Be part of an innovative team that values collaboration and growth. Contribute to sustainability initiatives that make a difference. Take advantage of Career growth...

  • Claims Administration

    1 week ago

    Melbourne, Australia Kennedy Reid Full time

    Melbourne CBD location with 4 days WFH! - 2 month temp position with view with to extend! - Insurance experience desired or strong administration experience preferred **The Company** Our client is a well-established and cultured Global Insurance Company. The company has been recognised as the leader within the insurance world on multiple occasions. Focused...

  • Claims Assist Administrator

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    **The opportunity** Within this role you will guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel. Further responsibilities...

  • Claims Administration Assistant

    5 days ago

    Melbourne, Australia Gallagher Full time

    **Your Role**: As a Claims Assistant you will provide efficient administrative support to our Claims teams. This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Law, Social Work (or similar disciplines). We offer learning and career pathways, and provide ongoing training. We...

  • Claims Assist Administrator

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    **About US** At UniSuper we hold the life savings of our members in our hands. This means we are after people passionate about performance excellence and delivery looking to make a meaningful difference for today and tomorrow. You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and...

  • Claims Assist Administrator

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    **12 month contract opportunity** **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We are recognised for our performance excellence as we strive to...

  • Claims Administrator

    6 days ago

    Melbourne, Australia SquareTrade Full time

    **Company Description** SquareTrade is not just a game-changer in consumer electronics insurance; we're an industry revolutionary. Our customer-centric approach and unparalleled operations have propelled us to the forefront of a $30B market where innovation has been dormant. We’ve joined hands with some of the world's leading retailers and carriers, like...

  • Claims Administrator Role

    2 days ago

    Melbourne, Victoria, Australia beBeeWarranty Full time

    Job Title: Warranty Claims SpecialistJob DescriptionWe are seeking a skilled and organized Warranty Claims Specialist to join our team. As a key member of our administration department, you will be responsible for managing warranty claims efficiently and accurately.You will review and verify warranty documentation, coordinate with manufacturers and...