Service Desk and Application Support Specialist

3 days ago

Perth, Australia Nous Group Full time

**Nous is a great place to work **

Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland, and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams, we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous Group is proud to be recognised as a Great Place to Work in the UK, Canada, and Australia, reflecting our expanding global influence and success. Nous consistently garners accolades as an exceptional workplace through various competitive reviews. We've been acknowledged as one of LinkedIn's Top Companies for career growth in Australia and have been awarded Best Management Consulting Firm by the Australian Financial Review on multiple occasions.

**You are**:

- Passionate about IT support and eager to move beyond traditional phone-based roles into a more hands-on, engaging environment.
- Someone who enjoys **owning your domain **by taking responsibility for closing tickets and interacting directly with end users.
- **Technically inclined **with experience in IT support and a strong foundation in the **Microsoft stack **(Active Directory, Entra ID).
- Someone who thrives in a collaborative environment, values teamwork, and seeks an opportunity to **learn and grow**.
- Keen to be part of a supportive and innovative team culture where professional development is encouraged.

**And the practical experience**:

- Experience in a **Service Desk **or **IT Support **role, with a focus on providing technical support and solving problems.
- Experience with **Active Directory **and **Entra ID **(Azure Active Directory) for user account management.
- Hands-on experience with **hardware management**, including setup and troubleshooting of IT equipment (laptops, desktops, peripherals).

**What we offer**:

- Opportunities to **learn and develop **in both **Service Desk **and **Application Support**, gaining exposure to a range of technologies and systems.
- A **supportive team environment **and great culture where your growth and development are a priority.
- Competitive salary and benefits package, plus the chance to work onsite and directly engage with end users.
- If you're successful in the recruitment process, you'll be required to undertake background screening prior to your commencement at Nous._

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