Customer Service Supervisors/training Supervisors

6 hours ago


Canberra, Australia Vikings Group Full time

CUSTOMER SERVICE SUPERVISORS_

The Vikings Group is a not-for-profit community based organisation which operates four licensed Clubs in the Tuggeranong Valley - Erindale Vikings, Chisholm Vikings, Town Centre Vikings & Lanyon Vikings offering a wealth of facilities, entertainment and dining options

About the Role:
Dedicated to upholding a glowing reputation, The Vikings Group is looking to recruit experienced and training Customer Service Supervisors for a number of our venues.

As a Customer Service Supervisor for the Vikings Group, your day will consist of supervising and leading the customer service team on duty, while ensuring smooth running of the venue. Customer Service Supervisors will have developed leadership skills, and a broad understanding of the club industry, and be able to drive and motivate their team to excellence.

You will be adequately trained in, and expected to abide by, ACT Gaming and Licensing Regulations, Liquor Licensing Regulations and the Vikings Group's policies and procedures.

**Requirements**:
Key responsibilities include:

- Provide excellent customer service
- Give direct feedback and guidance to their team
- Work a rotating roster consisting of early mornings, late nights and weekends
- Precision cash handling and reporting skills
- Maintain excellent communication with team mates and management
- You will conduct yourself with the company values as the basis for all decisions and interactions with internal and external stakeholders.

Vikings Group is an equal opportunity employer and are committed to workforce diversity.



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