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Office Lead

2 weeks ago


Sydney, Australia Combined Insurance Full time

**Your Role**
The Office Lead is key to the service team to ensure the smooth running of the office on a day-to-day basis. In this role, you will manage reception, greet and direct visitors to proper personnel and departments, oversee kitchen and storage/ archive facilities and general office space and supplies, ensuring that the office is well presented and always maintained to project the organisational image. This is a cross-functional position, performing a number of important administrative and office management tasks, interacting with the public, key stakeholders and with all employees within Chubb. You will supervise the Office Coordinator, be able to work flexibly across the Sydney and North Sydney offices and also support the Facilities & Procurement Manager A&NZ and Chief Financial Officer as required.

**Your Responsibilities**
**_Reception & General Office Administration _**
- Greeting and directing visitors such as applicants, brokers, office personnel, auditors etc in a professional manner, and informing relevant staff member(s) of visitor’s arrival.
- Responsible for training and overseeing the Office Coordinator
- Implementing and maintaining procedures and overseeing the daily operations of Front of House and keeping within office budgets.
- Ensure office workflow is well-prepared and run smoothly on a daily basis by motivating, supporting, provide instructions and monitoring the overall performance of Front of House.
- Book boardroom and conference facilities where required, including ordering of catering and providing refreshments.
- Ensure the upkeep of the front of house area, meeting rooms and general office to project a professional and corporate image.
- Organise meeting rooms for interviews and external meetings, Town Hall meetings etc (providing water/refreshments/catering) and ensure meeting rooms are cleared and tidied promptly at all times.
- Organise office events. These could include broker functions, promotional events and internal functions etc. Including setting and packing up of meeting room furniture and catering and ensuring within set budget
- Open and distribute incoming mail on a daily basis and notify employees of deliveries and other packages available for collection from reception
- Update internal phone data base of all A&NZ branches.
- Invoices to be checked, coded and sent for payment within timeframe. Transport cards also to be checked. Ensure general office areas are kept clean and restocked at all times e.g. reception, kitchens, breakout areas, meeting rooms, stationery rooms including the cupboards within these rooms are clean and tidy at all times and liaise with the internal cleaner when required
- Ensure stationery, office and kitchen supplies are stocked and ordered when stocks are low.
- Assist and arrange repairs and services with vendors for office equipment such as photocopiers, coffee machines, dishwashers’ printers, etc when necessary
- Assist with organising quotes and contractors upon requests for works or repairs where required.
- Proactively manage the archiving and retrieving files to/from offsite where required
- Manage new and departing employees - Organise new starter pack, clean and prepare desk, disable passes for leavers and set up security pass for new starters and ensure smooth process for all.
- Maintain security passes and register.
- Dairy management for Reception inbox and room bookings calendar.
- Other ad hoc duties in support of the Facilities & Procurement Manager and Chief Financial Officer where required
- Ensure that the workplace is safe and without risk to health by proactively escalating any hazards identified.

**_Chubb’s National Reception phone queues _**
- Answer, screen and forward caller enquiries through to the intended recipient.
- Dealing with stakeholders throughout the business, including Senior Executives.
- Delivering the highest standard of customer service, representing the Chubb brand with professionalism.
- Actively working to foster positive working relationships with all members of the broader Chubb team and its customers.