Fraud Officer

5 days ago

Sydney, Australia Goanna Solutions Full time

Parramatta Location

Our client is leading financial institution committed to providing exceptional services to our customers. As part of our ongoing efforts to combat fraud and protect our clients, we are seeking a dedicated and skilled Fraud Officer to join our dynamic team. This is an exciting opportunity to contribute to our fraud prevention efforts and ensure the safety and security of our customers' financial transactions.

**Responsibilities**:

- Handle inbound calls from customers in response to fraud detection system alerts.
- Provide prompt and efficient service to customers reporting suspicious or fraudulent activity.
- Conduct thorough investigations to assess the validity of reported fraud incidents.
- Gather relevant information and documentation to support fraud investigation processes.
- Analyze customer accounts and transactions to identify potential fraudulent patterns.
- Liaise with internal stakeholders, such as the security team and law enforcement agencies, to escalate and report fraud cases as necessary.
- Collaborate with cross-functional teams to implement fraud prevention strategies and initiatives.
- Stay up-to-date with the latest fraud trends, techniques, and prevention measures.
- Educate customers on fraud prevention best practices and advise them on steps to protect their accounts and personal information.
- Maintain accurate and detailed records of fraud incidents, investigations, and outcomes.

**Requirements**:

- Previous experience in a similar role, preferably within the financial services industry.
- Strong knowledge of fraud detection and prevention techniques.
- Familiarity with fraud detection systems and tools.
- Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
- Strong problem-solving and analytical abilities to assess and investigate fraud incidents.
- Attention to detail and the ability to handle sensitive and confidential information.
- Ability to work well under pressure in a fast-paced and dynamic environment.
- Strong customer service orientation with a focus on resolving issues efficiently and effectively.
- Knowledge of relevant regulatory requirements and industry best practices in fraud prevention.

Please note: The position/s will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position/these positions is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975. Applicants must identify as Aboriginal and/or Torres Strait Islander. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA) in relation to this position.

  • Fraud Officer

    7 days ago

    Sydney, Australia Cuscal Full time

    **Company Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and ever-changing. And, while we may be small, we’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking. Our product...

  • Fraud Officer

    2 weeks ago

    Sydney, Australia Hudson Australia Full time

    An exciting opportunity for a Fraud Officer to grow within the bank and gain continuous development. The incumbent will be responsible for the fraud line call centre so all calls will be in relation to fraud. The incumbent must have strong communication skills both verbal and written and a polite phone manner to investigate and problem solve. **Duties and...

  • Fraud Officer

    4 days ago

    Sydney, Australia Chandler Macleod Full time

    My Client a Leading Financial Services Institution. Are looking for an experienced contact centre representative to join their successful happy team. This is a great opportunity to join a company were you will be rewarded for your efforts. The role is based in the Fraud division As a Fraud officer you will be dealing with inbound calls from customers who...

  • Fraud Officer

    4 days ago

    Sydney, Australia The Services Company Full time

    A leading financial institution is looking for an entry level Fraud Officer to join their busy contact centre team. The purpose of the position is to minimise fraud losses to client customers by actioning alerts initiated by fraud monitoring tools to ensure the maximum prevention of fraud is achieved. This team is rostered over a rotating 24/7 shift...

  • Digital Fraud Officer

    2 weeks ago

    Sydney, Australia Cuscal Full time

    Excellent growth opportunities and flexible work environment. - Join us through a time of transformational change. - Detect and implement measures to prevent digital payment fraud. Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of...

  • Fraud & Scam Officer

    1 week ago

    Sydney, Australia Westpac Banking Corporation Full time

    Fraud & Scam Officer **Fraud & Scams Officer** - **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Fraud Officer

    3 days ago

    Sydney, New South Wales, Australia Zip Co Limited Full time $80,000 - $120,000 per year

    Grow in-demand skills as a fraud specialist alongside a knowledgeable team that always has your back. Play your part in helping millions of customers shop with confidence by fighting harmful fraudulent activities.Ability to work flexibility with team connect days on Wednesday and Thursday in the office. Be a part of the next chapter in our story…and...

  • Fraud Operations Officer

    2 weeks ago

    Sydney, Australia ING Bank N.V. Full time

    Are you ready to grow your career within Fraud Operations and join Australia’s most recommended bank? Look no further! We have an exciting opportunity for a Fraud Operations Officer to join our dynamic and high profile Fraud Operations team in a permanent role. As a Fraud Operations Officer, you’ll provide support to internal stakeholders (Contact...

  • Fraud Operations Officer

    4 days ago

    Sydney, Australia ING Bank N.V. Full time

    Are you ready to grow your career within Fraud Operations and join Australia’s most recommended bank? Look no further! We have an exciting opportunity for a Fraud Operations Officer to join our dynamic and high profile Fraud Operations team in a permanent role. As a Fraud Operations Officer, you’ll provide support to internal stakeholders (Contact...

  • Fraud Officer

    1 week ago

    Sydney, Australia Chandler Macleod Full time

    **The Company**: Our client is a large Australian company that predominantly provides transactional banking, liquidity and capital management services and products to institutional customers including credit unions, mutual banks and superannuation funds. **The Role**: - Detection of fraudulent transactions at earliest opportunity by ensuring all alerts and...