Current jobs related to Client Advisor for New Fine Jewellery Brand - Unley - MARLII LAB

  • Personal Banking Advisor

    3 days ago

    Unley, Australia Westpac Group Full time

    33.5 hours per week role based in our Unley branch - Be someone our customers can count on - Elevate your career at Westpac Group! **How will I help?** We want to help all of our customers with all of their banking. Not just because it’s better for business - but so they make the most of their money too. As a Personal Banking Advisor, you will: -...

  • Customer Service Advisor

    1 week ago

    Unley, Australia Westpac Group Full time

    Permanent position at the Unley Branch - Part-time 30 hours per week - Ongoing access to training and development **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Customer...

  • Art Director

    2 weeks ago

    Unley, Australia Arrise Full time

    **ABOUT US** ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players...

  • Merchandiser (Planogram)

    2 weeks ago

    Unley, Australia BIG Brand Influence Group Full time

    Ongoing casual hours - Work close to home - Flexible hours across the week As a Planogram Merchandiser, you will be responsible for the execution of planogram/relays whilst maintaining relationships with store and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support Australia’s major retailers. **About the...

  • Merchandiser

    4 days ago

    Unley, Australia BIG Brand Influence Group Full time

    Ongoing casual hours $32.79 per hour - Mount Barker region - Bridge Water & Murray Bridge (on demand) - Flexible hours, must have 3 days availability As a **Planogram Merchandise**r, you will execute planogram/relays whilst maintaining relationships with stores and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support...

  • Personal Banking Advisor

    3 days ago

    Unley, Australia Westpac Full time

    **Permanent, part-time opportunity available at our Unley branch!**: - **Work as part of a diverse, inclusive and vibrant team**: - **Hours: Mon to Thu 9am - 4.15pm and Fri 9am - 5.15pm**: - **Fantastic opportunity for a customer service professional**: - **Get things happening for our customers - and your career!** Westpac Group offers a range of...

  • Customer Service Officer

    1 week ago

    Unley, Australia Jackson People Solutions Full time

    As a global leader in their specialist Technology field, this organisation is experiencing significant growth in Australia. As a result, an exciting new opportunity has arisen for a Customer Services Officer position based at their brand new office in the CBD. This is a rare opportunity to be a part of an exciting, fast paced, high performing culture in a...

  • Liquor Sales Representative

    2 weeks ago

    Unley, Australia Creative Activation Full time

    **Company Description** Creative Activation** are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors. **Job Description** About our Client** Our key client partner in the Liquor Industry is the world’s largest premium drinks business with an unrivaled collection of...

  • Customer Success Specialist

    4 days ago

    Unley, Australia Jackson People Solutions Full time

    As a global leader in their specialist Technology field, this organisation is experiencing significant growth in Australia. As a result, an exciting new opportunity has arisen for a Customer Success Specialist to join the high performing team at their brand-new office in the CBD. This is a rare opportunity to be a part of an exciting, fast paced, high...

  • Retail Assistant

    3 days ago

    Unley, Australia Lesser Store Full time

    **Boutique Stylist - Lesser Store, Unley** Location: Unley, South Australia Reports To: Founder & Director, Jazmin Wotton & Retail Director, Amy Morrison **About Us** Lesser Store is a curated women's luxury lifestyle boutique founded in 2022 by Jazmin Wotton. Embracing the philosophy of "Less is More", we offer timeless collections from leading...

Client Advisor for New Fine Jewellery Brand

2 weeks ago

Unley, Australia MARLII LAB Full time

About the Brand:
MARLII LAB, a fine jewellery and engagement ring brand based in Adelaide, South Australia, offers handcrafted fine jewellery that blends contemporary design with innovative craftsmanship. Operating from a flagship store in Hyde Park, and an online retail store, MARLII LAB provides customers with access to sustainably lab-grown diamonds and gemstones, which are free from the environmental and human impact of mining. The brand values include inclusivity, female empowerment, responsible manufacturing, and a commitment to a circular economy.

**Job Description**:
The role also includes processing merchandise orders initiated by phone and/or website, consistently seeking new product knowledge to act as an expert for assigned brand, displaying strong selling and negotiating skills, and accessing Facebook pages for each brand on a regular basis to stay abreast of launches and campaigns. In the future, you may be required to use a Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary. Additionally, you will be responsible for answering a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines.

**Responsibilities**:

- Handle in-person calls; greet all customers in a timely, professional and engaging manner
- Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario
- Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
- Consistently seek new product knowledge to act as an expert for assigned brand
- Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
- Access Facebook pages for each brand on a regular basis to stay abreast of launches and campaigns
- In the future, potentially use Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary
- Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines
- Generating leads, identifying and engaging potential customers of the brand.

Technical Skills/Abilities:

- Experience in eCommerce, especially in the luxury retail sector preferred
- Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)
- Experience using Hubspot, Podium, or other comparable CRM and Chat management tools a plus
- Foreign language a plus (Mandarin in an additional plus)
- Knowledgeable and active in the Social Media channels (Facebook, Twitter, Blogs)
- Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)
- Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients
- Quick learning who can absorb extensive information on our brands' history, product offerings and communications/advertising program
- Flexible and availability to work within these hours of operation: Monday thru Sunday (9am-9pm) on 8 hours shifts
- Flexibility to work holidays
- Excellent verbal and written communication skills

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Unley, SA 5061: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person