Revenue Assistant

PRIMARY DETAIL

The Accounts Receivable team within Finance Shared Services is seeking a casual Revenue Assistant to assist with the collection and management of student fee payments and provide financial administrative support to the team.

Reporting to the Accounts Receivable Manager, you will:
- Provide support in the collection and management of student fees and sundry debts, including contacting and following up with students and debtors on payments.- Review, record and maintain student fee, debt and payment information in the relevant Finance system.- Monitor and track payment and debt collection progress and collate information to prepare regular reports and updates.- Receive, respond and resolve queries from students, debtors and internal/external stakeholders regarding fees, debts and payments, escalating as appropriate.- Ensure a high level of customer service and confidentiality, and prompt resolution of queries and requests from students, debtors and internal/external stakeholders.- Develop and maintain effective relationships with colleagues, clients, internal and external stakeholders.- Provide financial administrative support to the team, as required.

About You

You will have experience working in a busy customer service role within a large and complex environment and demonstrate the ability to build strong rapport with colleagues, clients and stakeholders.

You are highly organised, able to manage multiple work demands to deliver to deadlines, flexible in adapting to changing work priorities and can work well under pressure.

Your previous debt collection or financial administration experience would be highly advantageous.

About Us

Macquarie University is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

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We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply- Completion of, or working towards, a degree or certificate in Accounting/Finance and/or relevant experience.- Strong computer skills including Microsoft Office and Excel.- Experience in delivering high quality customer service within a large and complex environment.- Strong verbal and written communications skills with the ability to build and maintain relationships with colleagues, clients, and stakeholders.- Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards.- Excellent attention to detail, proactive and demonstrated ability to work autonomously and as part of a team.

Desirable:
- Previous debt collection/administration experience.- Providing financial administrative support within a Finance function.
- This position requires a criminal record check.

Role-specific Enquiries: Devy Garcia, Accounts Receivable Manager via

Applications Close: 22 January 2025 at 11:59pm (AEST)

Applications Close:
22/01/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.