Dulux Trade Member Benefits Manager

2 weeks ago

Clayton, Australia DuluxGroup Full time

**Work options**: Hybrid
- Great work/life balance
- Great career options
- Exclusive DuluxGroup discounts and benefits

**About the role**

Reporting to the Dulux Trade Customer Growth Manager, you will be responsible to design strategy and roadmap for customer loyalty and community programs.

Your primary focus is to develop plans for customer acquisition and execute through direct and indirect teams as well as being responsible for two major Dulux Trade loyalty programs; Dulux Rewards & Dulux Accredited.

Based out of Clayton with flexible working options, you will partner and work with various teams and drive customer retention and growth initiatives to deliver our business aspirations.

**Responsibilities**
- Manage and draw insights from the behavioural & purchase data to identify market opportunities and business risks
- End to end project management of loyalty program operations, including campaigns, promotions, and continuous improvement initiatives.
- Managing external partner relationships and deliverables.
- Drive the marketing technologies and capitalise on the database marketing to maximise our wallet share

**Benefits**
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- ‘Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate

**Skills & Experience**
- Demonstrated experience in marketing with an ability to demonstrate accountability for developing commercial plans and delivering financial outcomes
- Demonstrated experience as a customer retention specialist/brand management across Trade facing businesses is preferable.
- Excellent database / CRM knowledge and expertise in data analysis
- Ability to work in a complex, large organisation

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. **Talent is our only criteria**. Let us know if you need any special accommodations to participate fully in the recruitment process.

**_ _**How to apply**

Click APPLY or contact **Marium Hossain **on 02 9006 3598 for a confidential discussion.

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