Claims Officer

Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion

Let's talk about this role
- As the Claims Officer your new role will see you or Reporting to the Service Manager, you will be responsible for providing excellent claims customer service to our members by Proactively managing the travel claims process in complex, large loss, long term & sensitive claims. This role will see you:
Liaise with policy holders and third parties e.g. Assessor/Investigators/Assistance Companies-
- Gather and compile supporting documentation required for assessment of travel claims as per the General Insurance Code of Practice-
- Read & interpret medical reports-
- Processing claims from lodgement to finalisation within Code of Practice timeframes, and Key Performance Indicators-
- Offer excellent customer service by effectively communicating and corresponding with all stakeholders (written and verbal)-
- Maintain consistency of appropriate file management as per outline provided by Quality Assurance team-
- Build rapport with customers via verbal and written correspondence and handle sensitive claims.- Let's talk about your team
- We drive value for both our customers and the business by understanding how and why our users use our products. We are a highly collaborative team of high achievers. We love to explore, challenge and have a lot of fun along the way by challenging the status quo and experimenting. This role joins our Melbourne, Glen Waverley team for a 6-month fixed-term contract opportunity. Our office is conveniently located close to public transport options. Our ongoing training and coaching will see you build skills and share in our team success.
- Let's talk about you
- With previous experience in customer service and administration you will bring to this role a passion and energy for delivering an exceptional customer experience. You will possess:- Demonstrated experience in a customer service environment. Confidence in managing sensitive customer service enquiries.
- High attention to detail and adaptability to change.
- Energetic, self-starter with a methodical work style.- Let's talk about working at nib
- Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
- Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation-
- Support
- _your better health_ - whatever that looks for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
- We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.