Retail Supervisor

**Unique opportunity to combine your passion for conservation and wildlife with your retail’s skills**

We’re looking for a vibrant, positive and proactive Retail Supervisor to be responsible for overseeing the successful operation of our Retail outlets.

**Join an Iconic Brisbane Brand**

Proudly Australia’s first and largest koala sanctuary, Lone Pine Koala Sanctuary is loved by travellers and locals alike. We’re a passionate bunch and strongly united in our mission to protect and preserve wildlife. Every day our team members are focussed on inspiring action by giving our guests an unforgettable experience - from unique and up-close nature and wildlife encounters, to education and delivering amazing service.

Our retail team members play an important role in the guest experience by providing exceptional service to our visitors in a sincere, helpful and friendly manner.

**Ready, set**

Reporting to the Retail Manager, the responsibilities of the Retail Supervisor include managing retail operations and standards, training retail team members and handling customer complaints.

You will possess excellent customer service and problem-solving skills, as well as experience with conflict resolution. The Retail Supervisor is accountable for providing the team with schedules, breaks and the tools they need to succeed. The Retail Supervisor must ensure the team delivers operational excellence and best practices. Full compliance with safety regulations is expected as well as hands-on input to product, displays and outlet innovation.

**Essential Attributes**:

- Extensive Retail and POS Experience.
- Exceptional Time Management skills and ability to manage all aspects of the retail operations and budget.
- Creating and enforcing outlet policies, targets and KPIs.
- The drive and motivation to deliver exceptional guest experiences.
- Highly skilled to train, mentor and develop team members.
- Calm and positive demeanor
- Ability to handle conflict resolution of team and guests.

**Responsibilities**:

- Review all areas of your operation to identify areas for improvement and create opportunities to improve service and revenue.
- Comply with all Sanctuary policies, procedures and CATER Core Values.
- Ability to select products, placement and continuously make improvements to same.
- Conduct regular audits to ensure retail outlets maintain the strictest hygiene and safety levels.
- Lead from the front and be willing to assist in your sections as and when required.
- Assisting and supervising the F&B Operations from time to time.
- Any other duties required from time to time.

**Experience and Skills**:

- At least 3 years’ experience in retail.
- Strong leadership, coaching and organisational skills to drive improvement.
- A motivated and energetic approach to work.
- A professional focus, creativity, and a keen eye for detail.
- Ability to maximise sales and minimise wastage.
- High level of initiative coupled with the ability to identify, prioritise, and manage multiple tasks and accomplish objectives in a fast-paced workplace.
- Professional and patient communication technique with a proven ability to foster cooperative working relationships amongst stakeholders, i.e., guests, management, and a diverse team.
- Commitment to delivering exceptional customer experiences.
- A current QLD RSA or ability to obtain one.
- Flexibility to work a roster that includes weekends, public holidays, and evenings.
- Possess great delegation skills.
- Excellent verbal and written communication skills.
- ‘Can Do’ attitude.

We must always strive to be both friendly and helpful towards each other and our guests. We will embrace the CATER Core Values and use these to foster and promote our culture and behaviours.

**Does This Sound Like You?**

Please be sure to include a cover letter with your resume, so we can start getting to know you straight away

**Job Type**: Casual

Pay: $35.00 per hour

Expected hours: No more than 38 per week

**Benefits**:

- Employee discount

Schedule:

- Shift work

Supplementary Pay:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person