Workforce Analyst
1 day ago
**Company Description**
TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centers in Australia and the Philippines.
**What you need to know about the role**:
- This is a permanent full-time position based near any of our offices around Australia
- Work Monday - Friday between standard business hours.
- Predict and prepare for changes in production, budget, volume and staffing
- Produce highly accurate reports highlighting results across key business drivers, including trends
- Monitoring and revising workforce and business forecasts
- Recognize that workforce planning tasks focuses on outcomes from the planning process, more so than the process itself
- Assign campaigns per group/ line of business
- Action staff changes, including team and employment status changes
- Create accurate rosters that meet the business needs
- Analysis of data and reporting to identify emerging trends and anomalies in order to add value to the end-to-end workforce management process
**Qualifications**
**_
We're interested in hearing from people who possess:_**
- Experience in a busy, commercial, competitive WFP/Contact Centre environment
- Qualifications and/or experience in Alvaria/ E-WFM, AWS and Power BI (preferred)
- Workforce Planning fundamentals
- Strong attention to detail, quality and accuracy
- Sound problem solving and analytical skills
- Ability to work well within a team environment and positively influence & motivate a high performing team
- Proven customer focus, both internal and external
- Intermediate to Advanced MS Excel usage
**Additional Information** Why work with TSA?**
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment
**Want to know more? Check out our social media pages**:
- Instagram: tsa_group_
-
Workforce Planning Analyst
7 days ago
Perth, Australia Commonwealth Bank of Australia Full timeWorkforce Planning Analyst - 12 Month Opportunity - You are a **motivated and driven** individual - We are a team of **innovative thinkers**: - Together we can **enhance the experience** for our customers and colleagues. We are looking for someone to join our resource planning team on a 12 month opportunity to work across our Bankwest customer delivery...
-
Fp&a Analyst
7 days ago
West Perth, Australia CHC Helicopters Full timeReach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...
-
Water Quality Analyst
3 days ago
West Ryde, Australia APG Workforce Full time6 month assignment - possible extension - Government Role - $40 per hour + Super APG Workforce are currently seeking a Water Quality Analyst for a 6 month assignment based in West Ryde. **The Role**: - Start Date: ASAP - End Date: 6 months from the start date - Pay Rate: $40 per hour plus super - Hours of Work: 7.6 hours per day/ 38 hours per week -...
-
Financial Planning Analyst
3 days ago
Perth, Australia Programmed Skilled Workforce Full time6 Month fixed term contract - Office in the Perth CBD - Salary range $110,000 - $130,000 + Super PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOLKELLY...
-
Safety & Quality Analyst
2 weeks ago
West Perth, Australia CHC Helicopters Full timeReach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...
-
Fp&a Analyst
1 day ago
Perth, Australia CHC Helicopters Full timeReach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...
-
Operations Center Analyst
1 week ago
Perth, Australia CHC Helicopters Full timeReach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...
-
Triage Analyst
5 days ago
Perth, Australia Ventia Pty Limited Full time**The Role** Ventia is a leading Infrastructures Service provider supporting Australia’s Defence Force. We are currently on the lookout for two Triage Analysts based in our East Perth office. The roles will assist with the day-to-day operations of our Defence Base Services Contract and are full-time permanent positions. **Duties / Responsibilities (but...
-
ICT Business Analyst
7 hours ago
Perth, Australia Duratec Australia Full timeApply now Job no: 496613 Work type: FT - White Location: Perth Categories: Information Technology, Finance and Payroll - New year or immediate start opportunity - Multi state presence As the ICT Business Analyst, you will play a pivotal role in bridging the gap between business Stakeholders and ICT solutions. Gather and analyse requirements, identify...
-
Systems Analyst
2 weeks ago
Perth, Australia Civeo Full time**Position overview -** We are currently seeking a detail orientated and analytical Systems Analyst to join the team. This role will focus on enhancing and optimising our business systems, helping us to deliver exceptional value and efficiency across our operations. The Systems Analyst will be accountable for gathering and clearly documenting requirements...
