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Hotel Manager

2 weeks ago

The Rocks, Australia The Glenmore Hotel Full time

**Job Title: Hotel Manager**

**Location**: Glenmore Hotel, 96 Cumberland Street, The Rocks, Sydney, NSW, 2000

**Primary Objective**: Working with the Management team, you will be responsible for the overall operations, compliance, financials, and staff culture of the business. The role entails organising and controlling the operations to provide outstanding guest accommodation, meals, and other services, with a particular focus on functions and events.

**Key Responsibilities**:

- **Operations Management**:

- Managing all facets of daily operations including bar, dining, kitchen, functions, and gaming.
- Directing and overseeing reservation, reception, room service, and housekeeping activities.
- Ensuring service quality, procedure implementation, cash control, and overall customer experience through ongoing walkthroughs.
- Planning and supervising bar, restaurant, function, and conference activities.
- Working closely with the kitchen team to ensure food quality and service are of the highest standard.
- Representing the venue in community engagement initiatives and building long-lasting relationships with locals and regular clientele.
- **Functions and Events Management**:

- Working with customers on décor, food, and drinks packages to organise functions/events for corporate events, birthdays, christenings, weddings, and milestone events such as ANZAC Day, Melbourne Cup, and Australia Day.
- Responsible for managing, owning, and providing the resources to ensure successful functions/events.
- **Staff Management**:

- Reviewing, monitoring, and managing staff performance.
- Communicating Glenmore Hotel service standards and mentoring all staff.
- Ensuring regular training and development for all staff.
- Effective staff rostering and performance management.
- Conducting in-venue inductions for new employees and maintaining low staff turnover.
- **Compliance and Safety**:

- Ensuring overall venue compliance with licensing regulations, WHS, and Industrial Relations.
- Managing license compliance, RSA/RCG register, and accident and injury reporting.
- Ensuring compliance with occupational health and safety regulations and food safety policies.
- Dealing with authorities when the GM/Operations Managers are off-site.
- **Financial Management**:

- Meeting or exceeding daily, weekly, and yearly budgets.
- Overseeing accounting and purchasing activities.
- Efficiently managing labour costs, voids, staff drinks, and comps.
- Adhering to staff cash handling procedures.
- **Strategic and Operational Planning**:

- Actively participating in strategic and operational planning, including event planning and execution for key event days (ANZAC Day, NYE, etc.).
- Contributing to SMOM and other staff incentive programs.
- Participating in weekly management meetings and strategic planning sessions.
- Ensuring all intellectual property such as computer files and folders are accurate and regularly updated.
- Conducting key competitor visits to remain competitive.

**Reports to**:

- Venue General Manager
- Venue Operations Manager

**Direct Reports**:

- All Venue Staff

**Key Result Areas and Performance Measures**:

- **Optimising the Overall Venue Experience**:

- Ensuring the venue's service, ambience, furniture, and fittings meet Glenmore Hotel standards.
- Gathering and acting on customer feedback.
- Conducting regular venue audits and training sessions.
- **Compliance with Licensing Regulations, WHS, and Industrial Relations**:

- Maintaining license compliance, up-to-date RSA/RCG registers, and accurate accident/injury reporting.
- Performing regular WHS audits and ensuring zero compliance breaches.
- **Maintaining a Talented Team**:

- Conducting effective recruitment, performance management, and training.
- Ensuring staff induction, low turnover, and effective rostering.
- **Participation in Venue Activities**:

- Actively participating in staff incentive programs, management meetings, and strategic planning.
- **Financial Performance**:

- Managing labour costs and staff cash handling procedures to meet budget targets.

**Skills, Knowledge, and Experience**:

- Valid RSA & RCG Competency Card
- Valid First Aid Certificate
- 1+ years of experience as a Venue Manager in Hospitality or a similar role
- Solid understanding of financial principles
- Computer literate and competent in the use of Microsoft Suite

**Essential Behaviours**:

- Ability to work collaboratively and communicate effectively with Management.
- Display a sense of urgency and an enthusiastic approach to the overall venue strategy.
- High level of interpersonal skills and excellent verbal and written communication.
- Strong task management and flexibility in accordance with variable workload.
- Commitment to completing tasks and seeking new possibilities.
- Passionate and motivating team leader.
- Honest and trustworthy individual.

Pay: From $73,150.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person