Head of Digital Experience

3 days ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

As shopping continues to evolve, our Digital team keeps us at the cutting edge, making us more accessible, more innovative, and better connected than ever before. Driven by our innovative, inclusive, and forward-thinking culture, we create differentiated, omni-channel experiences for customers and build the next generation of digital retailing.

**About the role**

As the Head of Digital Experience at Coles Group, you will lead and inspire a diverse team of designers, accessibility specialists, and optimization experts in creating exceptional digital experiences across all touchpoints. Your role will encompass planning, research, UX, and human-centered design, ensuring that our digital initiatives resonate with our customers and enhance their overall shopping journey.

In the fast-paced FMCG landscape, maintaining a customer-first mindset is essential. You will champion user-centric design principles, guiding your team to prioritize customer needs and preferences in every project. Collaborating closely with cross-functional teams, you will drive innovation and improve accessibility, ensuring that our digital platforms are inclusive and easy to navigate for all users.

Your leadership will be pivotal in shaping the strategic direction of our digital experience, fostering a culture of creativity and continuous improvement. Join us in redefining how our customers engage with Coles Group in the digital realm, and help us deliver seamless, meaningful experiences that keep our customers at the forefront of everything we do.

**About you and your skills**
- Minimum 10+ years in a digital design role
- Minimum 5+ years in a leadership position
- Experience managing teams of 25+ people

**About the recruitment process**

Job ID: 134989

Employment Type: Full time

LI-ECOM1

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