Desktop Support Technician

4 days ago


North Sydney, Australia New Era Technology Full time

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

**Primary Responsibilities**:

- Monitor computer hardware performance and diagnose system issues
- Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
- Replace worn or defective parts and clean computer hardware according manufacturers’ specifications.
- Perform testing of equipment that has been repaired, prior to returning the equipment to the user.
- Set up new configurations for computers including OS image deployment
- Track and route problems and requests tickets while thoroughly documenting actions and resolutions
- Identify, prioritize and escalate situations requiring urgent attention.
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup.
- Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Thinkpad laptops, MAC Books, MAC OS, Microsoft Windows 10/11 OS, Microsoft Office 365 / 2011/ 2016, Crashplan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper.

**Knowledge and Skill Requirements**:

- Sound technical skills in installation and troubleshooting of relevant software and hardware in both Windows and MacOS environments.
- Knowledge and experience of customer IT service delivery, ticketing and knowledge-based systems, ServiceNow experience is a plus.
- Extensive experience of supporting Office 365.
- A+ certification or equivalent years of experience.

**Key Competencies**:

- Positive attitude and collaborative approach in working within a team environment
- Strong customer service skills
- Strong oral and written communications
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving.
- Planning, organizing and prioritizing skills.
- Attention to detail.
- Ability to be flexible and handle stressful situations at times.

Pay: $63,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Do you have 3 to 5 years experience in administering Mac & Windows Based Desktops and Laptops?
- Should have good knowledge of Mac based devices.

**Experience**:

- ServiceNow: 3 years (required)

Licence/Certification:

- CompTIA A+ (required)



  • Sydney, Australia Commonwealth Bank of Australia Full time

    Desktop Support Technician **Who we are** End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best...

  • Desktop Support

    1 week ago


    Sydney, Australia Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first contact and problem resolution for customer issues. - Work with Third...

  • Desktop Support

    2 weeks ago


    Sydney, New South Wales, Australia Total It Global Full time

    Desktop Technician will provide day to day local**Functions include**:- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.- Provide first level contact and problem resolution for customer issues.- Work with Third Party Vendors to remediate complex...


  • Sydney, Australia Viatris Full time

    1488 Alphapharm Pty. Ltd. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless...


  • Sydney Central Business District, Australia HAYS Full time

    Desktop Support Technician L1/L2 for a top Insurance company. Supporting AV/VC infrastructure and systems. **Your new company** Work for a top insurance company with a great culture and career progression opportunities. **Your new role** - Providing technical support and assistance to video conferencing equipment and rooms. - Assist in the setup and running...


  • Sydney, Australia Commonwealth Bank Full time

    **Who we are** End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...

  • Desktop Support

    1 week ago


    Sydney, Australia Hatch Full time

    ** This role is at News Corp Australia (not for Hatch)** Hatch is supporting News Corp Australia to find a great Desktop Support to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like News Corp Australia. **About the...


  • Sydney, New South Wales, Australia HCL Australia Services Pty Ltd Full time $90,000 - $120,000 per year

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...


  • Sydney, New South Wales, Australia beBeeTech Full time $80,000 - $105,000

    Job SummaryWe are seeking a skilled and experienced technician to provide on-site support for desktops, laptops, tablets, mobile devices, and first-level Helpdesk services.Key ResponsibilitiesProvide hands-on IT support and resolve incidents quickly to minimize disruption.Deploy, maintain, and troubleshoot end-user devices and applications.Support network...

  • Desktop Support

    4 days ago


    Sydney, Australia HAYS Full time

    9 Month Desktop Support contract position with potential for extension A government organisation in South Sydney is looking for a Desktop Support Engineer on an initial 9-month contract position with the potential for extension. This is 5 days on-site, paying a competitive daily rate. **What you'll need to succeed** - Extensive experience on Desktop and...