Customer Service Clerk

2 weeks ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 68410

**Outpatient Customer Service Clerk**
- Join a dynamic team that prides itself on the positive experiences of their patients.
- Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.
- Enjoy the benefits of being a Royal Melbourne employee such as salary packaging, reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and EAP as well as discount parking.

**The Royal Melbourne Hospital**
- As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.
- Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence - benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

**Your new team**
- With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

**Your new role:
- Register patients and create referrals
- Manage waitlists
- Manage appointment requests
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone.
- Liaise with multidisciplinary team members

**About you:
- You will be a kind person who finds purpose in ensuring access to care for patients.
- You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
- You will have had a minimum of 3 years administration experience.
- Your referees will confirm data entry skills of excellent accuracy.
- You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.**
**Benefit of working with the Royal Melbourne Hospital**
- Career progression opportunities to suit your professional development goals.
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport.

**Interested?**
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.

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