Aps 5 - Service Assurance Officer

1 day ago

Laverton, Australia Australian Government Department of Defence Full time

$78,143 - $83,700 (plus Super)
- Laverton - VIC, Melbourne CBD - VIC, Southbank - VIC

**The Role**
The Regional Service Assurance Officer works within the regional team that leads the Assurance and Governance services for their respective Region. They will lead the performance monitoring strategy for the delivery of all Regional ICT Services in order to achieve an effective use of resources to meet customer outcomes and conform to government policy. They will also lead the delivery of assurance activities for wider CIOG in their Region.

They will be required to have a high level of stakeholder engagement skill, the ability to analyse interpret and draw accurate conclusions, which can then be used to recommend improvements or adjustments to priorities in order to achieve great customer and business outcomes. They work under limited direction and with discretion to investigate information from diverse sources, exploring innovative approaches to support the longer-term business objectives and monitor commercial Service Level Agreements to achieve results.

**About our Team**
The Directorate of Regional ICT Services acts as the Joint Capabilities Group (JCG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally.

The Directorate is specifically responsible for Deskside Support, Audio Visual Support, End User Advocacy and Relationships, Regional Project Support, Communications Security and Regional Assurance and Governance Services.

Our team comprises a mix of Australian Public Service, Australian Defence Force and Contracted personnel located across approximately 56 major Defence bases Australia wide.

Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in JCG".

Our Mission is to advocate on behalf of our customers, the efficient and effective delivery of enabler services with specific emphasis on Chief Information Officer Group provided services across all regions both nationally and internationally with the intent of improving the customer experience.
- Excellent interpersonal skills with the ability to communicate clearly and negotiate with influence
- Able to influence positive outcomes in a complex Service Delivery environment
- Strong leadership skills, focuses strategically
- Flexible and able to work in a fast-pace environment with team members and industry
- Steers and implements change and deals with uncertainty
- An innovative approach to your work that applies holistic thinking and continuous improvement of our process
- A high degree of self-motivation and a positive attitude to change

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